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For Companies At a Glance
- Tasks: Guide car sellers through the auction process and ensure a smooth experience.
- Company: Join Carwow, a leading online car-changing destination in Europe.
- Benefits: Competitive salary, commission, enhanced holiday package, and professional development budget.
- Why this job: Be part of a dynamic team that champions drivers and disrupts the automotive industry.
- Qualifications: Experience in target-driven environments and excellent communication skills.
- Other info: Flexible hybrid working and a culture that values diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Customer Success Executive
OUR MISSION
Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.
What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe – over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.
In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.
WHY JOIN US?
We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans!
As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.
Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).
Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!
CUSTOMER SUCCESS @ CARWOW
We are seeking a dynamic and driven Customer Success Executive to join our Sell My Car team. In this role, you will be crucial in guiding car sellers through the Carwow auction process, ensuring a smooth and successful experience for them while maximizing their chances of selling their vehicles. You\’ll combine your communication skills with a customer‑centric approach to build rapport with sellers and ensure they are fully informed and confident throughout the process.
KEY RESPONSIBILITIES
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Manage a lead pipeline of potential customers looking to sell their car via our online auction.
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Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors before their car enters the auction.
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Utilise and build your industry knowledge to provide expert advice and guidance to customers, balancing their price expectations with market realities to maximize their chances of a successful sale.
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Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling their car through our platform.
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Handle negotiations & customer objections.
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Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns.
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Maintain accurate records of all interactions with sellers, ensuring seamless handovers to other teams as needed.
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Working within a team to Contribute to the overall performance by consistently meeting individual targets against vehicles listed & Pipeline conversion.
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Collaborate with cross‑functional teams to provide insights and feedback, contributing to the overall growth and success of Carwow.
KEY REQUIREMENTS
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Experience working within a target focused environment and managing a pipeline independently.
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Excellent communication skills, both written and verbal, with the ability to build rapport with sellers from diverse backgrounds.
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A proactive and customer‑focused approach, with a genuine desire to help sellers achieve their goals.
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Strong attention to detail and organizational skills to ensure listing accuracy and efficient follow‑up.
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Ability to work independently and as part of a team, contributing to a positive and collaborative work environment.
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Comfort working with various communication channels, including phone, email, live chat, and SMS.
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Flexibility to work within the team\’s operating hours of 9 am‑7 pm, Monday to Sunday, on a rotating shift basis (37.5 hours per week).
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Hybrid working available, with a minimum requirement of 3 days per week in the office.
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Enthusiasm for the automotive industry is a plus.
BENEFITS
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Customer Success Executive employer: Carwow
Contact Detail:
Carwow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Get to know Carwow inside out! Familiarise yourself with our mission and values, and understand the auction process. This will help you connect with potential sellers and show them you're genuinely interested in helping them succeed.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone, via email, or live chat, being able to clearly explain the auction process and address any concerns is key. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Stay organised! Keep track of your leads and interactions meticulously. Use tools or apps to manage your pipeline effectively, ensuring no seller feels neglected. A well-organised approach can make all the difference in closing deals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Carwow team and contributing to our exciting journey in the automotive industry.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in managing customer relationships and any relevant achievements that showcase your communication skills and customer-centric approach.
Show Your Passion: Let your enthusiasm for the automotive industry shine through in your application. Mention any personal experiences with cars or how you stay updated on automotive trends, as this will resonate with our mission at Carwow.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make your skills and experiences stand out, and ensure there are no typos or errors—attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Carwow
✨Know Your Stuff
Before the interview, make sure you research Carwow and its mission. Understand their auction process and how they support car sellers. This will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Success Executive, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully built rapport with customers in the past.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might have to handle a mock negotiation or customer objection. Prepare by thinking about common objections sellers might have and how you would address them effectively.
✨Highlight Your Team Spirit
Carwow values collaboration, so be ready to discuss how you work well in a team. Share examples of how you've contributed to team goals or supported colleagues in achieving success, showcasing your proactive and positive attitude.
