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- Tasks: Lead credit control processes and manage a team to optimise debt collection.
- Company: Join Carwow Group, a leading online car-changing platform with a passion for drivers.
- Benefits: Enjoy hybrid working, competitive salary, share options, and generous holiday allowances.
- Why this job: Be part of a dynamic team revolutionising the automotive industry with innovative strategies.
- Qualifications: Experience in start-ups, strong management skills, and expertise in credit control required.
- Other info: Diversity and inclusion are key; all backgrounds are encouraged to apply.
The predicted salary is between 43200 - 72000 £ per year.
Carwow Group is driven by a passion for getting people into cars. We are building the go-to destination for car-changing, designed to reach drivers everywhere with our portfolio of automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe, with over 10m customers having used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million.
THE ROLE
The Credit Control Lead position at Carwow Group offers a dynamic and challenging opportunity for experienced individuals to take on a leadership role in managing and optimizing the company's credit control processes. The successful candidate will be responsible for maintaining firm control over Carwow Group’s receivables while minimizing credit risk, with a strong emphasis on implementing new processes to enhance efficiency and scalability. This role is pivotal in ensuring consistent cash flow and financial stability, requiring a strong analytical mindset and exceptional communication skills. Experience in start-ups and scale-ups will be advantageous as the candidate will contribute to adapting credit control strategies in rapidly evolving environments.
WHAT YOU'LL BE DOING
- Oversee the timely collection of outstanding debts and implement effective debt collection strategies.
- Develop and implement new credit control processes to improve efficiency and effectiveness.
- Escalate and manage relationships with debt collection agencies as required.
- Manage key relationships and reporting to business units and drive accountability of escalation.
- Manage a team of credit controllers and be responsible for prioritization and delegation within the team (4 in Portugal and 1 in London).
- Lead and grow the team to ensure coverage in German and Spanish territories, eventually assuming Credit Control responsibilities from commercial teams.
- Own the credit control function for acquired businesses and manage their integration into the Group Credit Control with stakeholders.
- Own the cadence, reporting, and KPIs associated with the Credit Control function.
- Investigate and resolve customer disputes and queries.
- Leverage experience in start-ups and scale-ups to foster innovative approaches to credit management.
WHAT YOU'LL NEED
- Experience with building processes and implementing change within a start-up environment.
- Strong management skills: experience in leading and motivating a team, fostering accountability, and ensuring alignment with business goals.
- Proven experience in managing overdue accounts and reducing Days Sales Outstanding (DSO) for B2B customers.
- Agility to adapt to new business models or geographies requiring different credit control specializations.
- Experience working with ERPs, CRMs, Excel, and other accounting tools to build dashboards, reporting, and manage workloads.
- Experience with international companies having operations in multiple countries.
- Skilled in setting KPIs for credit control, monitoring performance, and driving continuous improvement.
- Expertise in negotiating payment plans, resolving disputes, and legal proceedings when required.
- Focus on streamlining processes, reducing inefficiencies, and implementing automation tools.
- Proven ability to implement new processes to enhance the efficiency and effectiveness of credit control.
- Experience working in start-ups and scale-ups, understanding the unique challenges and opportunities they present.
WHAT'S IN IT FOR YOU
- Hybrid working.
- Competitive salary.
- Share options.
- Private Healthcare.
- Meal allowance card (8,32€ per working day).
- Monthly coaching sessions with Spill - our mental wellbeing partner.
- Enhanced holiday package, plus bank holidays: 28 days annual leave, 1 day for your wedding, 1 day off when you move house.
- On your third year anniversary, you get 30 days of annual leave per year; on your tenth year anniversary, you get 35 days of annual leave per year.
- Option to buy 3 extra days of holiday per year.
- Work from abroad for a month.
- Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies.
- The latest tech (Macbook or Surface).
- Up to £500/€550 home office allowance.
- A generous learning and development budget.
- Regular social events.
- Refer a friend, get paid.
- Diversity and inclusion is an integral part of our culture.
Credit Control Lead employer: Carwow
Contact Detail:
Carwow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Lead
✨Tip Number 1
Familiarise yourself with the automotive industry and Carwow Group's unique position within it. Understanding their business model and recent growth will help you articulate how your skills can contribute to their ongoing success.
✨Tip Number 2
Highlight your experience in managing credit control processes, especially in start-up or scale-up environments. Be prepared to discuss specific examples of how you've implemented changes that improved efficiency and reduced overdue accounts.
✨Tip Number 3
Showcase your leadership skills by discussing how you've motivated teams in the past. Carwow Group values strong management, so be ready to share strategies you've used to foster accountability and align team goals with business objectives.
✨Tip Number 4
Prepare to discuss your adaptability in handling different credit control specialisations across various geographies. This role requires agility, so examples of how you've successfully navigated diverse business models will set you apart.
We think you need these skills to ace Credit Control Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control and management. Emphasise any previous roles in start-ups or scale-ups, as this is a key requirement for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Carwow Group's mission and values. Explain how your skills and experiences align with the role of Credit Control Lead, particularly in implementing new processes and managing teams.
Highlight Analytical Skills: In your application, be sure to mention your analytical mindset and any specific examples of how you've used data to drive improvements in credit control processes or reduce Days Sales Outstanding (DSO).
Showcase Communication Skills: Since exceptional communication skills are crucial for this role, provide examples of how you've effectively managed relationships with stakeholders or resolved disputes in previous positions.
How to prepare for a job interview at Carwow
✨Showcase Your Leadership Skills
As a Credit Control Lead, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed teams in the past. Highlight any experience you have in fostering accountability and aligning team goals with business objectives.
✨Demonstrate Your Analytical Mindset
This role requires a strong analytical approach to managing receivables and minimising credit risk. Be ready to discuss specific metrics you've used in previous roles, such as Days Sales Outstanding (DSO), and how you've successfully improved them. Use data to back up your claims.
✨Prepare for Process Improvement Discussions
Carwow Group is looking for someone who can implement new processes to enhance efficiency. Think about past experiences where you've successfully built or improved credit control processes. Be ready to share your ideas on how you would approach this at Carwow Group.
✨Understand the Company Culture
Familiarise yourself with Carwow Group's mission and values. They value innovation and adaptability, especially in a start-up environment. Be prepared to discuss how your personal values align with theirs and how you can contribute to their culture of positive change and disruption in the automotive industry.
