Customer Success ExecutiveOUR MISSIONCarwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly 3bn worth of cars bought on site, while 1.8bn of cars were listed for sale through our Sell My Car service.
In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.
We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans!
Where others see difficulty, it's our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.
Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! CUSTOMER SUCCESS @ CARWOWWe are seeking a dynamic and driven Customer Success Executive to join our Sell My Car team.
In this role, you will be crucial in guiding car sellers through the Carwow auction process, ensuring a smooth and successful experience for them while maximizing their chances of selling their vehicles. KEY RESPONSIBILITIESManage a lead pipeline of potential customers looking to sell their car via our online auction.
Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors before their car enters the auction.
Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling their car through our platform.
Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns.
Working within a team to Contribute to the overall performance by consistently meeting individual targets against vehicles listed & Pipeline conversion.
A proactive and customer-focused approach, with a genuine desire to help sellers achieve their goals.
Comfort working with various communication channels, including phone, email, live chat, and SMS.Flexibility to work within the team's operating hours of 9 am-7 pm, Monday to Sunday, on a rotating shift basis (37.5 hours per week).Hybrid working available, with a minimum requirement of 3 days per week in the office.
Enthusiasm for the automotive industry is a plus. BENEFITSCompetitive salary + commissionCompany share optionsEnhanced holiday package28 annual leave days1 day for your wedding1 day off when you move house - because moving is hard enough without work!
For your third year anniversary, get 30 days of annual leave per yearFor your tenth year anniversary, get 35 days of annual leave per yearOption to buy 3 extra days of holiday per yearPension scheme via Royal LondonVitality Private HealthcareLife Assurance for (even more) peace of mindMonthly coaching sessions with Spill - our mental wellbeing partnerWork from abroad for a monthInclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policiesBubble childcare support and discounted nanny fees for little onesThe latest tech (Macbook or Surface) to power your gif-sending talentsUp to 500/550 home office allowance for that massage chair you've been talking aboutGenerous learning and development budget to help you master your craftRegular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us forDiversity and inclusion is an integral part of our culture.
BournemouthEmployment TypeFull timeLocation TypeHybridDepartmentSell My Car
We’re Hiring: Digital & Data Executive in Bournemouth employer: carwow
At Carwow, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Our Winnersh office provides a supportive environment with hybrid working options, competitive salaries, and generous benefits including enhanced holiday packages and a strong focus on employee wellbeing. With ample opportunities for professional growth and a commitment to diversity and inclusion, we empower our team members to thrive both personally and professionally.
