At a Glance
- Tasks: Cultivate strong relationships with partners and drive revenue growth through strategic insights.
- Company: Join a rapidly growing online car-changing destination in Europe.
- Benefits: Hybrid working, competitive salary, share options, and generous holiday package.
- Other info: Diverse and inclusive culture with plenty of opportunities for personal and professional growth.
- Why this job: Make a real impact in the automotive industry while helping partners succeed.
- Qualifications: 4+ years in Account Management with excellent communication and negotiation skills.
The predicted salary is between 60000 - 80000 £ per year.
OUR MISSION
To become the car‑changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car‑changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million. And we’re a long way from done!
YOUR MISSION
As a Partner Success Director, you'll be responsible for cultivating and nurturing strong, long‑lasting relationships with our Franchise, Mid‑Market, and SME partners. You'll work closely with senior stakeholders at some of the largest Dealership Groups in the UK to ensure they get maximum value from the Carwow partnership and achieve their business objectives. Your goal will be to develop and drive a long‑term strategy that ensures Carwow is embedded in their business and enables you to drive revenue growth.
- Partner Relationship Management
- Unblock, build and foster strong, strategic relationships with key decision‑makers at partner organisations, focusing on stakeholders at the senior level.
- Embed yourself within partner organisations to understand the drivers and internal dynamics that drive decision‑making.
- Proactively identify partner needs, goals and pain points, and develop solutions to address them.
- Develop a thorough understanding of how industry trends and macroeconomic factors will impact partner businesses and their approach to third parties.
- Serve as a trusted advisor, providing guidance and support on product usage, best practices, and industry trends.
- Partner Success & Adoption
- Provide compelling data insights to help drive engagement at senior level.
- Conduct business reviews to assess partner satisfaction and identify opportunities for improvement and revenue growth.
- Drive product adoption and usage within partner organisations.
- Revenue Growth & Expansion
- Identify opportunities for upselling and cross‑selling within existing accounts.
- Unlock opportunities to increase penetration within partner groups.
- Collaborate with sales teams to generate new business opportunities.
- Negotiate contracts and renewals to optimise revenue and customer satisfaction.
- Data‑Driven Insights
- Mitigate partner churn through early risk identification.
- Monitor partner health metrics and proactively address any issues that may arise.
- Leverage data analysis to identify trends, opportunities, and potential risks.
- Use data to inform strategic decisions and measure the impact of partner initiatives.
- Develop and implement data‑driven strategies to improve partner engagement and retention.
WHAT YOU'LL NEED
- 4+ years in Account Management.
- Excellent communication and presentation skills, with the ability to articulate complex products to diverse audiences.
- Strong negotiation and problem‑solving skills.
- Ability to build and maintain strong relationships at all levels of an organisation including C‑Suite.
- Experience with CRM tools (e.g., Salesforce) and data analytics tools.
- A passion for technology and a desire to help partners succeed.
BONUS POINTS
- Knowledge of the UK Automotive Retail Industry.
- Experience working in a Marketplace business.
- Experience working in a high‑growth scale‑up.
WHAT’S IN IT FOR YOU
- Hybrid working.
- Competitive salary to fund that dream holiday to Bali.
- Matched pension contributions for a peaceful retirement.
- Share options – when we thrive, so do you!
- Vitality Private Healthcare, for peace of mind, plus eyecare vouchers.
- Life Assurance for (even more) peace of mind.
- Monthly coaching sessions with Spill – our mental wellbeing partner.
- Enhanced holiday package, plus Bank Holidays.
- 28 days annual leave.
- 1 day for your wedding.
- 1 day off when you move house – because moving is hard enough without work!
- For your third year anniversary, get 30 days of annual leave per year.
- For your tenth year anniversary, get 35 days of annual leave per year.
- Option to buy 3 extra days of holiday per year.
- Work from abroad for a month.
- Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies.
- Bubble childcare support and discounted nanny fees for little ones.
- The latest tech (Macbook or Surface) to power your gif‑sending talents.
- Up to £500/€550 home office allowance for that massage chair you’ve been talking about.
- Generous learning and development budget to help you master your craft.
- Regular social events: tech lunches, coffee with the exec sessions, lunch & learns, book clubs, social events/anything else you pester us for.
- Refer a friend, get paid. Repeat for infinite money.
Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Partner Success Director employer: Carwow Group
At Carwow, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions innovation and collaboration. As a Partner Success Director, you'll enjoy a competitive salary, hybrid working options, and a generous benefits package including enhanced holiday allowances, private healthcare, and a strong focus on employee development. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to potential partners on LinkedIn. The more connections you make, the better your chances of landing that Partner Success Director role.
✨Tip Number 2
Show off your expertise! Prepare to discuss industry trends and how they impact partner businesses during interviews. Bring data-driven insights to the table to demonstrate your understanding of the market and how you can help partners succeed. This will set you apart from the competition.
✨Tip Number 3
Practice your pitch! You’ll need to articulate complex products clearly, so rehearse how you’d explain Carwow’s offerings to different audiences. Use role-playing with friends or mentors to refine your communication skills and boost your confidence before the big day.
✨Tip Number 4
Apply through our website! We want to see your application, but we also want to get to know you better. When you apply directly, it shows your enthusiasm for the role and gives us a chance to connect with you personally. Don’t miss out on this opportunity!
We think you need these skills to ace Partner Success Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Partner Success Director role. Highlight your experience in account management and relationship building, and show us how you can help our partners succeed.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles to illustrate your communication, negotiation, and problem-solving abilities. We want to see how you’ve made an impact before.
Research is Key:Familiarise yourself with Carwow and the automotive industry. Understanding our mission and the challenges our partners face will help you stand out. Show us that you’re not just applying for any job, but that you’re genuinely interested in what we do.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Carwow Group
✨Know Your Partners
Before the interview, dive deep into understanding the key partners and stakeholders you'll be working with. Research their business models, challenges, and recent news. This will help you demonstrate your ability to build strong relationships and show that you're genuinely interested in their success.
✨Showcase Your Data Skills
As a Partner Success Director, data-driven insights are crucial. Be prepared to discuss how you've used data analytics in previous roles to drive partner engagement and revenue growth. Bring examples of metrics you've tracked and how they influenced your strategies.
✨Master the Art of Negotiation
Negotiation skills are key for this role. Think of past experiences where you've successfully negotiated contracts or resolved conflicts. Be ready to share these stories, highlighting your problem-solving abilities and how you achieved win-win outcomes.
✨Stay Current on Industry Trends
The automotive industry is ever-evolving, so it's essential to stay updated on trends and macroeconomic factors. Prepare to discuss how these trends could impact partner businesses and how you can leverage them to provide value. This shows you're not just reactive but proactive in your approach.
