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For Companies At a Glance
- Tasks: Lead Salesforce initiatives to enhance our Sales, Customer Experience, and Operations teams.
- Company: Join a rapidly growing online car-changing destination in Europe.
- Benefits: Competitive salary, 28 days holiday, share options, and wellness support.
- Why this job: Shape the future of our platform and drive real impact in a dynamic environment.
- Qualifications: 5+ years Salesforce admin experience and strong knowledge of Flows.
- Other info: Diversity and inclusion are key; we welcome all backgrounds to apply.
The predicted salary is between 48000 - 72000 £ per year.
OUR MISSION
To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we’ve turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million. And we’re a long way from done!
BUSINESS INNOVATION @ CARWOW
Join us on a mission to transform how 300+ commercial and operations professionals work every day - by putting Salesforce at the heart of our business. As part of the Business Innovation team, you won’t just maintain a system - you’ll contribute to the evolution of our internal platform strategy. Your role is to empower teams by removing friction, replacing redundant tools, and ensuring Salesforce becomes a single source of truth for how we operate and grow. We’re looking for someone who sees beyond config and code - someone ready to take ownership, drive adoption, and shape the future of our platform. You’ll play a key role in bringing every user fully onto Salesforce, embedding best practices, and preparing the business to harness automation and AI at scale.
YOUR MISSION
We’re looking for a Senior Salesforce Administrator to help us scale our internal platforms and processes as we continue to grow at pace. Sitting within the Business Innovation team, you’ll lead the end-to-end delivery of Salesforce initiatives that power our Sales, Customer Experience, and Operations teams. This is a strategic, hands-on role ideal for someone who’s confident in breaking down requirements, managing sprint delivery, and translating platform vision into tangible outcomes - all while working closely with senior stakeholders.
KEY RESPONSIBILITIES
- Drive the intake, analysis, and execution of Salesforce change requests — translating business needs into scalable, maintainable solutions.
- Act as point of contact for complex platform issues, ensuring rapid root-cause resolution and clear communication.
- Lead the full lifecycle of enhancements: scope requirements, design solutions, configure and build, test, and deploy.
- Own the configuration of Sales Cloud and/or Service Cloud — including custom objects, automation logic, validation rules, permission structures, and reporting models.
- Actively manage technical debt and ensure long-term platform scalability.
- Lead the implementation and optimisation of integrations between Salesforce and internal/external systems to ensure data flows are reliable, secure, and aligned with operational workflows.
- Lead training sessions and create enablement materials tailored for end users, power users, and stakeholders to drive platform adoption and accountability.
- Partner with admins, analysts, and developers to plan and deliver cross-functional features across sales, customer operations, and commercial teams.
- Create and maintain reports, dashboards, and list views to support business reporting needs.
- Support UAT, bug resolution, and user onboarding for all new platform capabilities.
- Identify and implement opportunities for process automation using Flow, approval workflows, and custom notifications.
KEY REQUIREMENTS
- Have 5+ years of Salesforce administrator experience, with strong hands-on knowledge of Flows and declarative tools.
- Understand how to balance technical debt, speed, and clean design in a fast-paced environment.
- Thrive in cross-functional teams and are comfortable working with stakeholders across sales, operations, and support.
- Have experience working in agile environments using tools like Asana.
- Are proactive, pragmatic, and focused on outcomes, not just shipping code.
- Have a good understanding of process automation tools (e.g., Flows, Validation Rules) and are confident creating robust and scalable solutions to achieve business goals.
- Are able to create reports, dashboards, and list views for various use cases and business stakeholders.
- Have Salesforce Administrator Certification or equivalent hands-on credibility.
BONUS POINTS
- Work closely with AI/automation and Ops teams to streamline high-volume or high-touch workflows.
- Experience in a development capacity, including working with Apex and Lightning Web Components (LWC).
- Experience supporting Salesforce integrations with other business systems.
- Additional certifications such as Advanced Administrator and Platform App Builder.
INTERVIEW PROCESS
- Introductory call with our Talent team
- Technical Interview with the Hiring Manager
- Case study Interview
- Values Interview
WHAT'S IN IT FOR YOU
- Competitive comp package
- 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more!
- Employee-friendly share options
- Pension scheme via Royal London - up to 5% company contribution
- Vitality private healthcare insurance
- Life Assurance - 4x annual salary
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies
- Bubble childcare support and discounted nanny fees for little ones
- Work from abroad for a month' annual scheme
- Generous learning and development budget
- £500 home office budget
Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Senior Salesforce Administrator in London employer: Carwow Group
Contact Detail:
Carwow Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and share your passion for Salesforce. This can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into the company’s mission and values. Show us how your skills align with our goal of transforming the car-buying experience. Tailor your examples to highlight your impact in previous roles.
✨Tip Number 3
Practice makes perfect! Run through common Salesforce scenarios and be ready to discuss how you’ve tackled challenges in the past. We want to see your problem-solving skills in action, so don’t hold back!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat to remind us why you’re the perfect fit for the Senior Salesforce Administrator role.
We think you need these skills to ace Senior Salesforce Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your Salesforce experience and how it aligns with our mission. We want to see how you can contribute to transforming our internal platforms!
Showcase Your Skills: Don’t just list your qualifications; demonstrate your hands-on experience with Salesforce tools like Flows and automation. We’re looking for someone who can drive impact, so let us know how you've done that in the past!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your achievements and how they relate to the role. Make it easy for us to see your potential!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Carwow Group
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around Flows and declarative tools. Be ready to discuss specific examples of how you've used these tools in past roles, as this will show your hands-on experience and understanding of the platform.
✨Understand the Business Impact
It's crucial to connect your technical skills with business outcomes. Prepare to explain how your work as a Salesforce Administrator has directly contributed to improving processes or driving results in previous positions. This will demonstrate that you see beyond just the tech side.
✨Be Agile and Ready for Change
Since the role involves working in agile environments, be prepared to discuss your experience with tools like Asana and how you've adapted to changing requirements. Highlight any instances where you've successfully managed sprint deliveries or tackled unexpected challenges.
✨Showcase Your Training Skills
As part of the role, you'll need to lead training sessions and create enablement materials. Think of examples where you've trained others on Salesforce or similar platforms, and be ready to share your approach to ensuring users feel confident and empowered.
