At a Glance
- Tasks: Lead Salesforce initiatives to enhance our Sales, Customer Experience, and Operations teams.
- Company: Join a rapidly growing online car-changing destination in Europe.
- Benefits: Competitive salary, generous holiday, share options, and wellness support.
- Other info: Dynamic team culture focused on diversity and inclusion.
- Why this job: Shape the future of our platform and drive real impact with innovative tech.
- Qualifications: 5+ years Salesforce admin experience and strong problem-solving skills.
The predicted salary is between 63000 - 77000 £ per year.
OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million. And we’re a long way from done!
BUSINESS INNOVATION @ CARWOW Join us on a mission to transform how 300+ commercial and operations professionals work every day - by putting Salesforce at the heart of our business. As part of the Business Innovation team, you won’t just maintain a system - you’ll contribute to the evolution of our internal platform strategy. Your role is to empower teams by removing friction, replacing redundant tools, and ensuring Salesforce becomes a single source of truth for how we operate and grow. We’re looking for someone who sees beyond config and code - someone ready to take ownership, drive adoption, and shape the future of our platform. You’ll play a key role in bringing every user fully onto Salesforce, embedding best practices, and preparing the business to harness automation and AI at scale.
YOUR MISSION We’re looking for a Senior Salesforce Administrator to help us scale our internal platforms and processes as we continue to grow at pace. Sitting within the Business Innovation team, you’ll lead the end-to-end delivery of Salesforce initiatives that power our Sales, Customer Experience, and Operations teams. This is a strategic, hands-on role ideal for someone who’s confident in breaking down requirements, managing sprint delivery, and translating platform vision into tangible outcomes - all while working closely with senior stakeholders.
KEY RESPONSIBILITIES
- Drive the intake, analysis, and execution of Salesforce change requests — translating business needs into scalable, maintainable solutions.
- Act as point of contact for complex platform issues, ensuring rapid root-cause resolution and clear communication.
- Lead the full lifecycle of enhancements: scope requirements, design solutions, configure and build, test, and deploy.
- Own the configuration of Sales Cloud and/or Service Cloud — including custom objects, automation logic, validation rules, permission structures, and reporting models.
- Actively manage technical debt and ensure long-term platform scalability.
- Lead the implementation and optimisation of integrations between Salesforce and internal/external systems to ensure data flows are reliable, secure, and aligned with operational workflows.
- Lead training sessions and create enablement materials tailored for end users, power users, and stakeholders to drive platform adoption and accountability.
- Partner with admins, analysts, and developers to plan and deliver cross-functional features across sales, customer operations, and commercial teams.
- Create and maintain reports, dashboards, and list views to support business reporting needs.
- Support UAT, bug resolution, and user onboarding for all new platform capabilities.
- Identify and implement opportunities for process automation using Flow, approval workflows, and custom notifications.
KEY REQUIREMENTS
- Have 5+ years of Salesforce administrator experience, with strong hands-on knowledge of Flows and declarative tools.
- Understand how to balance technical debt, speed, and clean design in a fast-paced environment.
- Thrive in cross-functional teams and are comfortable working with stakeholders across sales, operations, and support.
- Have experience working in agile environments using tools like Asana.
- Are proactive, pragmatic, and focused on outcomes, not just shipping code.
- Have a good understanding of process automation tools (e.g., Flows, Validation Rules) and are confident creating robust and scalable solutions to achieve business goals.
- Are able to create reports, dashboards, and list views for various use cases and business stakeholders.
- Have Salesforce Administrator Certification or equivalent hands-on credibility.
BONUS POINTS
- Work closely with AI/automation and Ops teams to streamline high-volume or high-touch workflows.
- Experience in a development capacity, including working with Apex and Lightning Web Components (LWC).
- Experience supporting Salesforce integrations with other business systems.
- Additional certifications such as Advanced Administrator and Platform App Builder.
INTERVIEW PROCESS
- Introductory call with our Talent team
- Technical Interview with the Hiring Manager
- Case study Interview
- Values Interview
WHAT’S IN IT FOR YOU
- Competitive comp package
- 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more!
- Employee-friendly share options
- Pension scheme via Royal London - up to 5% company contribution
- Vitality private healthcare insurance
- Life Assurance - 4x annual salary
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies
- Bubble childcare support and discounted nanny fees for little ones
- 'Work from abroad for a month' annual scheme
- Generous learning and development budget
- £500 home office budget
Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly.
Senior Salesforce Admin in London employer: Carwow Group
Carwow Group is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration within its in-house agency, Moshi. Employees benefit from robust growth opportunities, competitive compensation, and the chance to lead innovative projects that directly impact OEM partnerships across diverse markets. Located in a vibrant area, the company promotes a healthy work-life balance and encourages professional development, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Salesforce Admin in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Carwow Group or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Carwow Group.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Carwow Group.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Carwow Group that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Salesforce Admin in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Carwow Group.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Carwow Group and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Carwow Group
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Carwow Group uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
