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- Tasks: Lead a dynamic team in optimising credit control processes and driving automation.
- Company: Join Carwow, a fast-growing automotive tech company revolutionising car buying and selling.
- Benefits: Enjoy competitive pay, generous holiday, share options, and wellness support.
- Why this job: Make a real impact in a rapidly evolving environment while developing your leadership skills.
- Qualifications: Experience in process building, team management, and credit control in scale-up settings.
- Other info: Diversity and inclusion are key; we welcome all backgrounds to apply.
The predicted salary is between 60000 - 75000 £ per year.
OUR MISSION
To become the car‑changing destination of choice. By combining technology, media and deep automotive expertise, we’ve turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car‑changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia – creators of AutoExpress and Evo magazines – doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350m. And we’re a long way from done!
FINANCE @ CARWOW
The finance team at Carwow goes far beyond traditional reporting; we are the operational engine that drives commercial scalability across the business. The credit control function you will lead is a talented, multi‑regional group managing everything from intricate billing structures to automated dunning cycles. To take this team to the next level, we are not looking for a traditional debt‑collection supervisor. We are searching for an operational powerhouse. We value high‑level operational management, workflow optimisation, and process‑design experience far more than a strict, traditional credit control background. Your success in this role will depend on your ability to untangle complex workflows, drive automation and AI initiatives, master systems like NetSuite and Salesforce, and seamlessly connect our financial operations with the wider commercial business. You will be taking the helm of a team that is eager for structural guidance and clear career progression, making this the perfect opportunity for a leader who excels at building scalable systems and developing people just as much as they excel at protecting the ledger.
YOUR MISSION
The Credit Control Lead position at Carwow Group offers a dynamic and challenging opportunity for experienced individuals to take on a leadership role in managing and optimizing the company's credit control processes. The successful candidate will be responsible for maintaining firm control over Carwow Group’s receivables while minimizing credit risk, with a strong emphasis on implementing new processes to enhance efficiency and scalability. This role is pivotal in ensuring consistent cash flow and financial stability, requiring a strong analytical mindset and exceptional communication skills. Experience in start‑ups and scale‑ups is sought after as the candidate will contribute to adapting credit control strategies in rapidly evolving environments.
KEY RESPONSIBILITIES
- Oversee the timely collection of outstanding debts and implement effective debt collection strategies.
- Develop and implement new credit control processes to improve efficiency and effectiveness.
- Escalate and manage relationships with debt collection agencies as required.
- Manage key relationships and reporting to business units and drive accountability of escalation.
- Manage a team of credit controllers and be responsible for prioritization and delegation within the team (5 in Portugal and 1 in London).
- Lead and grow the team to ensure coverage in German and Spanish territories.
- Own the credit control function for acquired businesses and manage their integration into the Group Credit Control with stakeholders.
- Own the cadence, reporting, and KPIs associated with the Credit Control function.
- Investigate and resolve customer disputes and queries.
- Leverage experience in start‑ups and scale‑ups to foster innovative approaches to credit management.
KEY REQUIREMENTS
- Experience with building processes and implementing change within a scale‑up environment.
- Strong management skills: experience in leading and motivating a team, fostering accountability, and ensuring alignment with business goals.
- Proven experience in managing overdue accounts and reducing Days Sales Outstanding (DSO).
- Agility to adapt to new business models or geographies requiring different credit control specializations.
- Experience working with NetSuite, Salesforce, Excel, Google Sheets.
- Experience with international companies having operations in multiple countries.
- Skilled in setting KPIs for credit control, monitoring performance, and driving continuous improvement.
- Focus on streamlining processes, reducing inefficiencies, and implementing automation tools.
- Proven ability to implement new processes to enhance the efficiency and effectiveness of credit control.
- Experience working in start‑ups and scale‑ups, understanding the unique challenges and opportunities they present.
- Willing to travel to our Porto office on a quarterly basis.
BONUS POINTS
- Proven experience managing and mentoring diverse teams, specifically navigating the nuances of remote, hybrid, and contractor setups while driving clear career progression and maintaining high morale.
- A strong track record in process automation, with tangible examples of how you have previously streamlined financial workflows, reduced manual touchpoints, or successfully piloted AI tools within a finance or operations function.
- Solid foundational experience in credit control or accounts receivable, giving you an immediate understanding of dunning cycles, complex payment allocations, and dispute resolution.
- Advanced, hands‑on experience as a subject matter expert with NetSuite and Salesforce.
- Experience navigating a team through a period of high change, or scaling up financial operations within a fast‑paced technology, scale‑up, or marketplace environment.
INTERVIEW PROCESS
- Introductory call with our Talent team.
- Step 1 – Interview with hiring manager.
- Step 2 – Task Interview with Director of Financial Control.
- Step 3 – Interview with CFO.
- Step 4 – Values Interview.
WHAT’S IN IT FOR YOU
- Competitive comp package.
- 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more.
- Employee‑friendly share options.
- Pension scheme via Royal London – up to 5% company contribution.
- Vitality private healthcare insurance.
- Life Assurance – 4× annual salary.
- Monthly coaching sessions with Spill – our mental wellbeing partner.
- Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies.
- Bubble childcare support and discounted nanny fees for little ones.
- 'Work from abroad for a month' annual scheme.
- Generous learning and development budget.
- £500 home office budget.
Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Credit Control Lead employer: Carwow Group
Contact Detail:
Carwow Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and automotive sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Carwow’s mission and values, and think about how your experience aligns with their goals. Practice answering common interview questions, but also be ready to discuss how you can drive automation and optimise processes.
✨Tip Number 3
Showcase your leadership skills! When you get the chance, share examples of how you've successfully managed teams and implemented change in previous roles. Highlight your ability to foster accountability and develop people – that’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Carwow team and being part of their exciting journey.
We think you need these skills to ace Credit Control Lead
Some tips for your application 🫡
Show Your Unique Skills: When you're writing your application, make sure to highlight the skills that set you apart. We want to see how your experience aligns with our mission and how you can bring something special to the Credit Control Lead role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Just tell us what you've done, how you've done it, and why it matters!
Tailor Your Application: Make sure to customise your application for this specific role. Reference the key responsibilities and requirements from the job description, and explain how your background makes you the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Carwow Group
✨Know Your Numbers
Before the interview, brush up on key financial metrics relevant to credit control, like Days Sales Outstanding (DSO) and cash flow management. Being able to discuss these confidently will show that you understand the financial landscape and can contribute to Carwow's mission.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in previous roles, especially in fast-paced environments. Highlight your experience in mentoring and developing team members, as this is crucial for the Credit Control Lead position.
✨Emphasise Process Improvement
Be ready to discuss specific instances where you've implemented new processes or automation tools that improved efficiency. Carwow values innovation, so showcasing your ability to streamline workflows will set you apart.
✨Connect with the Company Culture
Familiarise yourself with Carwow's mission and values. During the interview, express how your personal values align with theirs, particularly around diversity and inclusion. This connection can make a strong impression on the interviewers.