At a Glance
- Tasks: Be the friendly face of our vineyard, managing bookings and supporting events.
- Company: Join Carvers Hill Estate Vineyard & Winery, a vibrant and welcoming workplace.
- Benefits: Enjoy a full-time role with a dynamic team in a beautiful setting.
- Other info: Flexible hours, including evenings and weekends, for a fun work-life balance.
- Why this job: Make lasting memories for guests while developing your hospitality skills.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 25000 - 30000 £ per year.
Carvers Hill Estate Vineyard & Winery are hiring an Operations & Hospitality Administrator. As the first point of contact for visitors and clients, you will play a key role in creating a positive and welcoming environment while ensuring the smooth day-to-day running of the office at a busy vineyard, winery, private Membership and events business. This is a full-time job, based at our vineyard and winery in Shalbourne, Wiltshire. Please send your CV and cover letter to enquiries@carvershillestate.com.
KEY RESPONSIBILITIES- Handle all telephone and email enquiries professionally and efficiently.
- Provide accurate and helpful information to clients, guests and visitors.
- Oversee wine tour bookings and staffing schedules, including attending and supporting wine tours as part of the rota.
- Support cabin bookings, including guest check-ins, coordinating cleaning schedules and managing guest relations.
- Assist with the set-up, coordination and execution of events.
- Manage incoming and outgoing post, deliveries and general correspondence.
- Maintain a tidy, organised and professional office environment.
- Greet and welcome visitors in a courteous and professional manner.
- Provide bookkeeping support to Finance Director.
- Support the wider team with day-to-day operational and administrative tasks as required.
- Excellent interpersonal and written communication skills.
- Highly organised and strong multitasking abilities.
- Professional appearance and attitude.
- Proficiency in office software (e.g. Xero, Microsoft Office – Outlook, Excel, Word etc.).
- A proactive, hands‑on attitude and collaborative approach to team working.
- Comfortable working flexibly, including evenings and weekends as required by the event calendar.
Operations & Hospitality Administrator in Marlborough employer: Carvers Hill Estate Ltd
Carvers Hill Estate Vineyard & Winery is an exceptional employer, offering a vibrant work culture where every team member plays a vital role in creating memorable experiences for our guests. Located in the picturesque Shalbourne, Wiltshire, we provide ample opportunities for professional growth and development within the hospitality and events sector, all while enjoying the unique charm of working at a vineyard and winery. Join us to be part of a dedicated team that values collaboration, creativity, and a passion for exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Hospitality Administrator in Marlborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might have connections in the vineyard and hospitality industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person if you can! If you're nearby, pop into Carvers Hill Estate and introduce yourself. A friendly face can make a lasting impression, and it shows your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by researching the vineyard and winery. Know their history, values, and what makes them unique. This will help you tailor your responses and demonstrate your genuine interest in being part of their team.
✨Tip Number 4
Don’t forget to follow up! After an interview or meeting, send a quick thank-you email expressing your appreciation for the opportunity. It keeps you on their radar and shows your professionalism.
We think you need these skills to ace Operations & Hospitality Administrator in Marlborough
Some tips for your application 🫡
Craft a Personalised Cover Letter:When applying for the Operations & Hospitality Administrator role, make sure your cover letter reflects your personality and enthusiasm for the position. Mention specific experiences that relate to the key responsibilities listed in the job description to show us you’re the perfect fit!
Show Off Your Communication Skills:Since this role involves handling enquiries and welcoming visitors, it’s crucial to highlight your excellent interpersonal and written communication skills. Use clear and professional language in your CV and cover letter to demonstrate your ability to communicate effectively.
Highlight Your Organisational Skills:Being highly organised is key for this position. In your application, give examples of how you've successfully managed multiple tasks or events in the past. This will help us see that you can handle the busy environment at our vineyard and winery.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your CV and cover letter directly, ensuring we don’t miss out on your application!
How to prepare for a job interview at Carvers Hill Estate Ltd
✨Know the Vineyard Inside Out
Before your interview, take some time to research Carvers Hill Estate Vineyard & Winery. Familiarise yourself with their wines, events, and overall vibe. This will not only impress them but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As the first point of contact, communication is key. Prepare examples of how you've handled enquiries or resolved issues in previous roles. Be ready to demonstrate your interpersonal skills during the interview, as they’ll want to see how you interact.
✨Organisational Skills on Display
Since the role requires strong multitasking abilities, think of specific instances where you successfully managed multiple tasks. Bring a planner or digital tool to show how you organise your work, which can give them confidence in your ability to handle the busy environment.
✨Dress the Part
First impressions matter! Dress professionally to reflect the welcoming atmosphere of the vineyard. A smart appearance shows that you respect the opportunity and understand the importance of professionalism in hospitality.
