At a Glance
- Tasks: Deliver happiness by transporting cars directly to customers' doors and engaging with the community.
- Company: Join Carvana, the fastest-growing used automotive retailer in U.S. history!
- Benefits: Enjoy competitive pay, health benefits, generous time off, and education support.
- Other info: Flexible 4-day work week with opportunities for advancement and performance-based pay increases.
- Why this job: Be part of a team that redefines the car-buying experience while earning and growing your career.
- Qualifications: 2 years of customer-facing experience and a passion for delivering exceptional service.
The predicted salary is between 17 - 17 £ per hour.
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process.
Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Unlock Your Earning Potential! We offer a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
- Pay Range: $17-$19 hourly
- Starting Pay: $17/hr
- At 3 Months: $17.50/hr
- At 6 Months: $18/hr
In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks: We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you:
- Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons.
- Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance.
- Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health.
- Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter).
- Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. If you already have your bachelor's degree, we have a student loan repayment program!
- Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount!
- Professional Development: Extensive internal growth and professional development opportunities.
About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
- Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).
- Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive.
- Complete customer paperwork and include thorough notes in our customer tracking system.
- Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
General qualifications and requirements:
- Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather.
- Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
- Must be able to read, write, speak and understand English.
- Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
- Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
- Frequent driving requires excellent visual acuity and manual dexterity.
Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license.
Customer Service Delivery Advocate- 4 Day Work Week! in York employer: Carvana
Carvana is an exceptional employer that prioritises the growth and well-being of its team members, offering a competitive starting pay with significant performance-based advancement opportunities. With a strong focus on work-life balance, generous paid time off, and comprehensive health benefits, employees can thrive both personally and professionally in a supportive and dynamic work environment. Join us in revolutionising the car-buying experience while enjoying unique perks like equity ownership and educational support in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Delivery Advocate- 4 Day Work Week! in York
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carvana. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carvana before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Delivery Advocate- 4 Day Work Week! in York
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carvana:Your cover letter is your chance to shine! Tell us why you want to work at Carvana specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carvana!
How to prepare for a job interview at Carvana
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
