At a Glance
- Tasks: Assist customers, solve queries, and enhance their experience in a dynamic sports-tech environment.
- Company: Exciting sports-tech startup with a vibrant culture and a focus on customer success.
- Benefits: Live in Innsbruck, enjoy subsidised accommodation, and gain valuable industry experience.
- Other info: Flexible work policy in London and opportunities for career growth.
- Why this job: Spend your winter in the Alps while kickstarting your career in customer success.
- Qualifications: Outgoing, problem-solving skills, and a passion for customer service are essential.
The predicted salary is between 12 - 12 £ per hour.
We’re looking for individuals to help us forge this new path within the sports-tech industry. After onboarding and training, the successful applicants will spend time in at least two different areas of Customer Success (Membership and Sales, Product and Logistics) gaining valuable exposure to different areas of business operations.
The successful applicants will spend up to three months based in Innsbruck, the capital of the beautiful North Tyrol region and a world-renowned snowsports destination. Here, they’ll be provided with accommodation in our company flat in the city, with easy access to various resorts in Austria. It’s a fun opportunity to live, work and ski with senior members of the team and gain exposure to the wider business and day-to-day operations.
Outside time based in Austria, work will be based in our London office in Vauxhall, where we have a flexible work policy. We have two internship phasings:
- September 2026 — March 2027
- November 2026 — April 2027
What you'll do
- Process and respond to customer queries through all Carv communication channels
- Answer incoming customer calls regarding billing issues, product queries and general customer concerns
- Be at the forefront of the customer journey, helping to devise solutions and suggest improvements to any issues under the customer experience umbrella
- Be part of a team of interns to help drive success by problem solving and turning frustrated clients into repeat customers
- Work on cases with other departments while in specific rotations
- Work closely with the Operations and Product team, providing a direct impact on the business from day one
Ideal candidate
We’re looking for outgoing, customer-focused individuals, with the ability to produce high quality work both as part of a team and under their own initiative. Previous experience working in a customer-facing role would be advantageous, but is not required. A knack for problem-solving however, is a must. We need enthusiastic individuals who can listen to customer service issues and then offer a unique and effective solution to each problem. The successful candidates for this role will have a strong command of the company’s customer success policies and be well-trained in product knowledge — critical for offering quick and accurate assistance to customers.
This role would be ideal for individuals who have just graduated university and are looking to spend their winter in the Alps, while also gaining insight into the fast-paced, dynamic work environment of a successful sports-tech startup.
We're looking for someone who:
- Is friendly and articulate, and fluent in English
- Is an outgoing person that is organised and diligent
- Is effective at communicating in person, over the phone and through email
- Is able to form and communicate ideas in a clear and concise manner
- Enjoys working in close collaboration with team members, while also having the capacity to self-manage and prioritise their workload independently
- Is patient and able to deal with difficult or frustrated customers in a positive and professional manner
- Thrives in a fast-moving and evolving work environment
- Is computer literate, with good knowledge of Google Docs, Excel and Slides, as well as the confidence to get to grips quickly with internal software systems
Advantageous, but not required:
- A skier with a love of the great outdoors and some knowledge of ski technique and equipment
- Conversational German skills
Location:
The internship will be based from our London office, a short walk from Vauxhall. When based in London we have a hybrid work policy to allow a flexible approach to working both from home and the office. The internship will also include assigned time in Innsbruck, Austria during the ski season. Innsbruck is a vibrant and well-connected university town with ski resorts all over the local area — known as the “heart of the Alps” and the perfect mountain base.
Duration:
Two phasings, one from September 2026 to March 2027 — and the other from November 2026 until April 2027. This role is 37.5 hours per week worked on a rota with the other interns. This will include evening and weekend shifts.
Remuneration:
UK National Living Wage. Opportunity to work from Innsbruck office with fully-subsidised accommodation in the company flats. Innsbruck season pass for local ski resorts. Travel to and from Innsbruck.
Applications:
Fill out the form below to apply! Applications will formally close on 30 June 2026, although roles may be filled before then as we offer on a rolling basis.
Customer Success Intern (26/27 Winter) in London employer: Carv
Carv is an exceptional employer for those passionate about skiing and social media, offering a vibrant work culture that encourages creativity and community engagement. With unique benefits like lift passes and travel opportunities, employees can immerse themselves in the ski lifestyle while gaining invaluable experience in the industry. Join us in London for a rewarding seasonal role that not only enhances your skills but also connects you with fellow ski enthusiasts.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Intern (26/27 Winter) in London
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Carv for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Customer Success Intern (26/27 Winter) in London
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Carv know you’re keen to grow alongside their team.
How to prepare for a job interview at Carv
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Carv.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
