Caruso is seeking a hands-on Concierge Supervisor to lead the Concierge team, ensuring five-star guest experiences across the property. You will supervise daily operations, mentor ambassadors, handle escalations, and support events and seasonal activations.
The role reports to the Concierge Manager, with responsibilities including scheduling, training, performance feedback, and ensuring adherence to service standards. Flexibility for weekends and holidays is required.
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Concierge Supervisor: Lead Guest Experience & Team employer: Carusoaffiliated
At The Grove, we pride ourselves on creating a festive and welcoming environment where our Santa Helpers can thrive. With a strong emphasis on professional development and a commitment to exceptional service, employees enjoy a supportive work culture that values teamwork and holiday spirit. Located in a vibrant community, this seasonal role offers the unique opportunity to spread joy and create memorable experiences for guests during the most wonderful time of the year.
