Property Manager, North LA Region

The Property Manager of the North Los Angeles Region is responsible for the overall profit, performance and operations of assigned properties which include The Americana at Brand, 252 South Brand, Masonic Temple, North Masonic, Colorado and Central, and Broadway and Central. This position assumes a key leadership role responsible for providing strategic management direction of the property, overseeing all facets of the operation including but not limited to center merchandising, tenant relations, financial planning, contract management, and community involvement, ensuring operational excellence across all departments and financial performance.

ESSENTIAL FUNCTIONS

• Develop an annual business plan and operating/capital budgets to meet property needs and exceed NOI goals.
• Manage property financials including budgeting, reforecasting and accounts payables/receivables, improving net operating income to keep expenses within budget and revenues surpassing budget to exceed stated NOI and free cash flow goals annually.
• Maximise property profitability through tenant sales, financial management, and cost control.
• Oversee capital expense projects within approved budgets and timelines and maintain an accurate five-year and ten-year CAPEX schedule.
• Enhance data collection and analysis across all disciplines and departments; develop systems to quantify the success of existing initiatives and qualifying new endeavors.
• Strive for all aspects of the business to be quantifiable and measurable to influence decision making, stimulating growth in traffic, revenue, and productivity.
• Supervise and facilitate personnel management across all departments involved in property operations, including management, concierge, parking, engineering, public safety, landscaping and housekeeping.
• Continually encourage team collaboration, motivation, and high-performance standards to achieve personal, professional, and property goals.
• Organise and implement training programs for property team member’s talent development including the development and growth of property management team members.
• Implement and maintain a MOD schedule to ensure coverage on property at all dates and times of the year.
• Collaborate with the Leasing department to strategise five-year and ten-year leasing plans.
• Develop strong relationships with all property tenants to understand their business needs, provide targeted support to drive optimal performance, and partner with the marketing team to ensure strategic alignment, performance, and engagement.
• Collaborate with Development and supervise long-term asset management plans including repair maintenance, facility alterations to adapt to business demands, and renovations to existing fixtures, equipment, and infrastructure.
• Partner with the Tenant Services department to manage new tenant construction, ensuring seamless coordination between retail and residential needs and supporting tenants in opening on or before the rent commencement date.
• Evaluate property needs, recommend improvements, and drive necessary actions.
• Maintain tenant relationships, handle complaints, lease enforcement, and amendments.
• Maintain a responsive, open line of communication with tenants including handling tenant complaints, lease enforcement, improvements and lease schedules.
• Manage contract services, negotiations, renewals, and terminations.
• Direct oversight of all initiatives and employees on property including but not limited to marketing, events and property enhancements.
• Partner with Marketing, Brand Partnerships, and Events departments for initiatives driving traffic and sales.
• Collaborate with Residential property teams to align operations, communications, and programming in a mixed-use environment.
• Ensure a seamless resident and guest experience by coordinating property enhancements, events, security, parking, housekeeping, and shared services while presenting a unified management approach that supports asset value and satisfaction.
• Manage the day-to-day operations of the office building needs.
• Oversee concierge, security, housekeeping, parking, engineering and services to support office tenant convenience, productivity, and overall asset value.
• Foster positive relationships with the local community, law enforcement, and regulatory bodies including but not limited to city officials, governing agencies, local first responders, charitable organizations, local businesses, and chambers of commerce.
• Ensure responsiveness to guest feedback and maintain positive guest relations.
• Supervise special events and holiday planning.
• Additional duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

• Strong business and financial acumen.
• Experience in vendor and third-party management.
• Innate focus on exceptional customer service.
• Effective communication and engagement skills.
• Results-oriented with a strong sense of accountability.
• Ability to operate effectively under pressure.
• Keen attention to detail in all aspects.
• Solution-focused with a strong problem-solving orientation.
• Ability to manage a rotating schedule, responding to property needs.
• Ability to work outdoors for extended periods of time.

$130,000 - $140,000 a year. Caruso is an equal opportunity employer. We celebrate a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity of thought, background, and experience makes us stronger and more innovative. We do not discriminate against any employee or applicant for employment and comply with all applicable laws providing equal employment opportunities. We foster a workplace where everyone feels welcome, respected, and valued. We are committed to creating a workplace where everyone can thrive.