At a Glance
- Tasks: Deliver exceptional service and assist guests with their needs in a friendly manner.
- Company: Join a top-tier hospitality team known for its warm and engaging atmosphere.
- Benefits: Earn $19 - $20 an hour with flexible hours and a supportive work environment.
- Other info: Dynamic role with opportunities to grow in a fast-paced, exciting environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests every day.
- Qualifications: Customer service skills are key; experience in hospitality is a plus but not required.
The predicted salary is between 19 - 20 £ per hour.
The Porter will provide an unparalleled level of service in a professional, friendly, warm and engaging manner in order to exceed guest’s expectations. Porters are direct liaisons who interact with guests answering questions and picking up/delivering packages to specific locations. This position requires understanding of the property, including events and services. The Porter will perform all responsibilities with professional enthusiasm and the highest regard for the true meaning of hospitality.
ESSENTIAL FUNCTIONS
- Utilize all resources available to ensure full knowledge and understanding of Caruso property, in order to provide an exceptional 5-star service experience for our guests.
- Fulfill guest services requests including, but not limited to, Package Delivery, Bell Cart Runs, as well as any additional legal requests to accomplish the “full service” commitment.
- Coordinate guest needs with other departments as required through lateral service, in order to ensure a seamless guest experience outcome.
- Properly use and follow the Radio Etiquette guidelines and correct Radio Call codes to perform assigned tasks and communicate efficiently to appropriate departments.
- Greet all guests with the Caruso Hospitality Standards and proper phone greeting. This involves reading and being aware of the Daily Discussion, closing and opening Concierge notes, adhering to Company mandated Hospitality Steps of Service and any other applicable guidelines provided by the Company.
- Properly resolve resident or guest complaints through exercising “LEAP” from the Caruso Hospitality Standards.
- Other duties as assigned.
MINIMUM REQUIRED QUALIFICATIONS
- Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times.
- Minimum of two years’ experience in a hospitality setting preferred but not required.
- Excellent written and verbal communication skills; Professional and pleasant tone of service.
- Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire Concierge team needs.
- Follow the Steps of Service and be aware of all property information, events and provide 5-star services experience for all guests and residents.
- Must be able to work in a fast-paced environment.
- Must be timely, reliable and consistent with attendance and schedule requirements.
- Proactive, approachable and solution-focused.
- Able to present and maintain a business professional appearance daily in the mandatory uniform assigned to this role.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Ability to understand and communicate effectively in English.
- Able to push a Bell Cart or Flat Bed up to 60 pounds.
- Standing for up to 8 hours a day.
- Sitting up to 8 hours a day, walking up to 8 hours a day.
- Ability to climb stairs.
- Ability to stoop and bend.
- Equipment used: phone system, computer, Radio, Bell Cart or Flat Bed Cart.
- Must be clean shaven at all times.
- Uniform provided must be worn properly and in accordance to the uniform standards within the policies and procedures of this role.
$19 - $20 an hour
Porter employer: Caruso
At Caruso, we pride ourselves on creating a vibrant and supportive work environment where our Porters can thrive. With a strong emphasis on professional development and a commitment to delivering exceptional 5-star service, employees enjoy opportunities for growth while being part of a team that values hospitality and teamwork. Located in a dynamic setting, our staff benefit from flexible scheduling and a culture that celebrates excellence in guest service.
StudySmarter Expert Advice🤫
We think this is how you could land Porter
✨Tip Number 1
Get to know the company inside out! Research Caruso and its hospitality standards. This way, when you chat with them, you can show off your knowledge and passion for providing that 5-star service they’re after.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests all the time, being friendly and professional is key. Try role-playing with a mate to nail down your greeting and responses to common guest queries.
✨Tip Number 3
Be proactive during your interview! Think of ways you can go above and beyond in the role. Share examples from your past experiences where you’ve exceeded expectations or resolved complaints effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to deliver that exceptional service right from the start.
We think you need these skills to ace Porter
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you understand what a Porter does. Familiarise yourself with the job description and think about how your experience aligns with the responsibilities. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch service, highlight any previous experience where you've gone above and beyond for customers. Use specific examples to demonstrate your friendly and professional demeanour – we love to see that enthusiasm!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, but also appreciate a well-structured application that gets straight to the point.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture while you’re at it!
How to prepare for a job interview at Caruso
✨Know the Property Inside Out
Before your interview, make sure you research the Caruso property thoroughly. Familiarise yourself with its services, events, and any unique features. This knowledge will not only impress your interviewers but also show that you're genuinely interested in providing exceptional service.
✨Practice Your Hospitality Skills
Since the role of a Porter is all about delivering top-notch customer service, practice how you would greet guests and handle various scenarios. Think about how you would respond to common guest requests or complaints, and be ready to demonstrate your friendly and professional demeanour during the interview.
✨Master the Radio Etiquette
Understanding the Radio Etiquette guidelines is crucial for this position. Brush up on the correct call codes and communication protocols. You might even want to role-play some scenarios where you need to communicate with other departments, as this will show your readiness to work as part of a team.
✨Dress the Part
First impressions matter! Make sure you present yourself in a clean, professional manner that aligns with the uniform standards of the role. Even if you’re not in uniform yet, dressing smartly will convey your respect for the position and the company’s values.
