At a Glance
- Tasks: Deliver exceptional service and assist guests with their needs at The Grove.
- Company: Join a vibrant team at Caruso, known for its hospitality excellence.
- Benefits: Earn $21 - $22 an hour with flexible hours and a dynamic work environment.
- Other info: Embrace diversity in a supportive workplace that values every team member.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in hospitality and strong customer service skills required.
The predicted salary is between 21 - 22 £ per hour.
The Concierge Ambassadorat The Grove will provide an unparalleled level of service in a professional, friendly, warm and engaging manner in order to exceed guests and/or residents expectations.
Concierge Ambassadors are direct liaisons who interact with guests and/or residents answering questions, giving direction and making detailed reservations or recommendations.
This position requires understanding of property tenants, assisting with events and services, along with knowledge of local sites, destinations, events and venues.
The Concierge will perform all responsibilities with professional enthusiasm and the highest regard for the true meaning of hospitality.
Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire team needs.
ESSENTIAL FUNCTIONS
- Utilize all resources available to ensure full knowledge and understanding of Caruso property, in order to provide an exceptional 5-star service experience for our guests and/or residents.
- Fulfill guest/resident services requests including, but not limited to, In Home Dining orders, Restaurant reservations, Travel Arrangements, Maintenance Requests, Dry Cleaning Services, Package Delivery, Bell Cart Runs, as well as any additional legal requests to accomplish the “full service” commitment.
- Coordinate guest and/or resident’s needs with other department’s as required through lateral service, in order to ensure a seamless guest experience outcome.
- Communicate and document any guest compliment, complaints, or additional feedback and provide follow up to resolve outstanding issues.
- Ensure all requests from residents are recorded in the designated data entry systems.
- Properly use and follow the Radio Etiquette guidelines and correct Radio Call codes to perform assigned tasks and communicate efficiently to appropriate departments.
- Greet all guest and/or residents with the Caruso Hospitality Standards and proper phone greeting.
This involves reading and being aware of the Daily Discussion, closing and opening On Call Concierge notes, adhering to Company mandated Hospitality Steps of Service and any other applicable guidelines provided by the Company.
- Properly resolve resident or guest complaints through exercising “LEAP” from the Caruso Hospitality Standards.
- Other duties as assigned.
- MINIMUM REQUIRED QUALIFICATIONS
- Minimum of one year experience in a hospitality setting.
- Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times.
- Highly organized, detail-oriented professional who thrives in fast-paced environments, excels at multitasking, prioritization, problem-solving, and independently driving solutions to completion.
- Confident and composed communicator with strong written and verbal skills, known for tenacious follow-through, professionalism, and effective collaboration across teams.
- Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire team needs.
- Comfortable with welcoming our valued guests using a variety of seasonal greetings including, but not limited to, "Happy Holidays", "Merry Christmas", "Happy New Year"
- Ability to effectively communicate in English, both verbally and in writing.
- Ability to push and maneuver a bell cart or flatbed cart weighing up to 30 pounds.
- Ability to stand, sit, and/or walk for extended periods, up to 8 hours per day.
- Proficient in using job-related equipment, including phone systems, computers, i Pads, radios, and bell or flatbed carts.
- Must adhere to Caruso Grooming Standards at all times.
- Must wear the provided uniform properly and maintain compliance with all company uniform policies and procedures.
Caruso is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Company is committed to compliance with all applicable laws providing equal employment opportunities and will consider religious and medical accommodations.
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Concierge Ambassador employer: Caruso
At The Grove, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values hospitality and teamwork. As a Concierge Ambassador, you will enjoy opportunities for personal growth while working in a dynamic environment that prioritises employee well-being and inclusivity. With competitive pay and the chance to engage with a diverse clientele, this role is perfect for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Ambassador
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Caruso. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Caruso
Don't be shy about reaching out to Caruso directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge Ambassador
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Caruso and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Caruso
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
