At a Glance
- Tasks: Lead global technical support for warehouse automation and improve service delivery.
- Company: Join a growing engineering business with international reach.
- Benefits: Competitive salary, bonus, and career development in a fast-paced environment.
- Other info: Gain international exposure and work with innovative automation technologies.
- Why this job: Make an impact in a dynamic industry while managing exciting technical challenges.
- Qualifications: Experience in technical support management and strong communication skills.
The predicted salary is between 80000 - 100000 € per year.
An exciting opportunity has arisen for an experienced Technical Support Manager to join a growing automation business delivering warehouse automation and control systems across the UK, Europe, Canada, and Australia.
This role will take ownership of the day-to-day management and continuous improvement of the global technical support function, ensuring SLA performance, effective escalation management, and consistent service delivery across multiple regions and third-party support partners.
Key Responsibilities- Manage SLA performance, KPIs, and service delivery across all support contracts
- Coordinate escalations and major incidents across WCS and PLC support teams
- Oversee third-party support partners and OEM supplier relationships
- Lead service reviews and drive continuous improvement initiatives
- Maintain support processes, governance, and escalation procedures
- Support the onboarding of new sites, partners, and regions
- Previous experience managing a technical support or service desk function
- Strong understanding of SLA management, incident management, and service delivery
- Experience managing third-party suppliers or support partners
- Technical understanding of automation, WCS, PLC, or industrial systems
- Excellent communication, organisational, and stakeholder management skills
- ITIL experience or certification would be advantageous
- Opportunity to join a growing and innovative engineering business
- International exposure across multiple regions
- Career development opportunities within a fast-paced technical environment
Technical Support Manager - Warehouse Automation employer: Cartisian Recruitment
Join a dynamic and innovative engineering business that prioritises employee growth and development, offering a competitive salary and bonus structure. With a global remit, you'll gain invaluable international exposure while working in a collaborative and supportive culture that values continuous improvement and effective service delivery. This role not only allows you to lead and manage critical technical support functions but also provides opportunities for career advancement in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager - Warehouse Automation
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Technical Support Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SLA management and incident handling. We recommend practising common interview questions related to technical support and service delivery, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t forget to highlight your experience with third-party suppliers and automation systems during interviews. We want to see how you can leverage that knowledge to improve service delivery and manage escalations effectively.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who are genuinely interested in joining our team, so make sure to tailor your application to reflect your passion for warehouse automation and technical support.
We think you need these skills to ace Technical Support Manager - Warehouse Automation
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Manager role. Highlight your experience in managing technical support functions and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved SLA performance or managed escalations effectively. This helps us understand the impact you've made in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about warehouse automation and how your background aligns with our needs. We love seeing genuine enthusiasm for the role and the industry.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cartisian Recruitment
✨Know Your SLAs Inside Out
Make sure you understand the ins and outs of SLA management. Be ready to discuss how you've previously managed SLAs and what strategies you've implemented to ensure compliance. This will show your potential employer that you're not just familiar with the concept, but that you can actively manage and improve it.
✨Showcase Your Technical Knowledge
Brush up on your knowledge of warehouse automation, WCS, and PLC systems. Be prepared to answer technical questions and provide examples of how you've dealt with technical issues in the past. This will demonstrate your expertise and reassure them that you can handle the technical demands of the role.
✨Highlight Your Stakeholder Management Skills
Think of specific examples where you've successfully managed relationships with third-party suppliers or support partners. Discuss how you’ve coordinated escalations and resolved major incidents. This will illustrate your ability to navigate complex situations and maintain strong partnerships.
✨Prepare for Continuous Improvement Discussions
Be ready to talk about your experience with driving continuous improvement initiatives. Think of instances where you've led service reviews or improved processes. This shows that you're proactive and committed to enhancing service delivery, which is crucial for this role.
