At a Glance
- Tasks: Lead global technical support for warehouse automation and improve service delivery.
- Company: Innovative engineering business with a focus on automation.
- Benefits: Competitive salary, bonus, and career development in a fast-paced environment.
- Other info: Gain international exposure and work with cutting-edge automation technology.
- Why this job: Join a growing company and make an impact across multiple regions.
- Qualifications: Experience in technical support management and strong communication skills.
The predicted salary is between 80000 - 100000 £ per year.
An exciting opportunity has arisen for an experienced Technical Support Manager to join a growing automation business delivering warehouse automation and control systems across the UK, Europe, Canada, and Australia. This role will take ownership of the day-to-day management and continuous improvement of the global technical support function, ensuring SLA performance, effective escalation management, and consistent service delivery across multiple regions and third-party support partners.
Key Responsibilities
- Manage SLA performance, KPIs, and service delivery across all support contracts
- Coordinate escalations and major incidents across WCS and PLC support teams
- Oversee third-party support partners and OEM supplier relationships
- Lead service reviews and drive continuous improvement initiatives
- Maintain support processes, governance, and escalation procedures
- Support the onboarding of new sites, partners, and regions
About You
- Previous experience managing a technical support or service desk function
- Strong understanding of SLA management, incident management, and service delivery
- Experience managing third-party suppliers or support partners
- Technical understanding of automation, WCS, PLC, or industrial systems
- Excellent communication, organisational, and stakeholder management skills
- ITIL experience or certification would be advantageous
What’s on Offer
- Opportunity to join a growing and innovative engineering business
- International exposure across multiple regions
- Career development opportunities within a fast-paced technical environment
Technical Support Manager - Warehouse Automation in Birmingham employer: Cartisian Recruitment
Join a dynamic and innovative engineering business as a Technical Support Manager, where you'll play a pivotal role in enhancing warehouse automation solutions across the globe. With a strong focus on employee growth, we offer extensive career development opportunities in a fast-paced environment, alongside a competitive salary and bonus structure. Our collaborative work culture fosters continuous improvement and international exposure, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager - Warehouse Automation in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the automation and technical support sectors. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SLA management and incident handling. Be ready to discuss how you've improved service delivery in past roles – real examples will make you stand out!
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This shows initiative and gives you a better chance of being noticed by hiring managers.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the position!
We think you need these skills to ace Technical Support Manager - Warehouse Automation in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Manager role. Highlight your experience in managing technical support functions and any relevant automation knowledge. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved SLA performance or managed incidents effectively. This helps us see the impact you've made in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about warehouse automation and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward, and you’ll find all the details you need there. Plus, it shows us you’re keen on joining StudySmarter!
How to prepare for a job interview at Cartisian Recruitment
✨Know Your SLAs Inside Out
Make sure you understand the ins and outs of SLA management, as this role heavily revolves around it. Brush up on your knowledge of KPIs and service delivery metrics, and be ready to discuss how you've successfully managed these in previous roles.
✨Showcase Your Technical Savvy
Since the job involves automation and industrial systems, be prepared to talk about your technical experience. Highlight specific projects or challenges you've faced with WCS, PLC, or similar systems, and how you overcame them.
✨Demonstrate Your Leadership Skills
This position requires managing teams and third-party suppliers, so come armed with examples of how you've led teams through escalations or major incidents. Discuss your approach to continuous improvement and how you've driven change in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to incident management or service delivery. Think through your responses ahead of time, focusing on your problem-solving skills and how you would handle various challenges in a global context.
