At a Glance
- Tasks: Lead daily cash-desk and stock management, ensuring smooth operations and financial accuracy.
- Company: Join Cartier, a luxury brand that values diversity and creativity.
- Benefits: Gain professional experience in a supportive environment with opportunities for personal growth.
- Other info: Embrace a unique workplace culture that celebrates individuality and teamwork.
- Why this job: Be part of a dynamic team that shapes iconic luxury creations.
- Qualifications: Strong organisational skills and a passion for retail operations.
The predicted salary is between 44595 - 54505 £ per year.
WHAT WILL BE YOUR MISSION? The Operations Lead is responsible for the application of all cash-desk and stock procedures and ensures the daily management of the boutique cash-desk and stock. Responsible for the stock team management on a daily basis.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Daily Cash-Desk Management
- Guarantees the application and reliability of all financial procedures
- Executes all opening and closing cash-desk procedures
- Controls the accuracy before payment (product reference, price, discount if applicable) and after payment (amount, signature, approval)
- Executes all payments and ensures the follow-up of all payments (credit card authorisations, cheque authorisations, wire transfers, etc.)
- Ensures the follow-up of deposits, VAT-off sales and refunds
- Executes and provides cash-desk reports when requested
- Exchanges information with the financial back office
- Controls daily the balance of the cash-desk
- Solves all payment problems
- Is in charge of all financial aspects of omni-channel orders for the boutique
- Banking Responsibility
- Prepares and executes banking conciliation between Harrods and Cartier reports on a daily basis
- Investigates and solves discrepancies
- Daily Stock Management
- Manages all stock transfers (reception, departure, BTQ-BTQ, BTQ-Corp, BTQ-Corp-Specialist)
- Controls the quality of all stock transfers (reception and departure)
- Manages client reservations
- Manages consignments (daily, event, press, etc.)
- Prepares pieces for display
- Price labelling
- Price changes
- Manages all omni-channel orders from a stock management perspective
- E-Commerce
- In charge of preparations of e-commerce sales on Harrods.com on a daily basis
- Managing returns and refunds from e-commerce
- Managing e-commerce clients database
- Investigating discrepancies
- Communication with relevant Harrods and internal teams (e-comm, finance, retail ops, etc.)
- Management
- Participates in recruitment and supervises the onboarding of newcomers
- Monthly catch-ups with the stock team
- Participates in MYD and PMPs
- Responsible for all necessary trainings
- Supports the boutique management in creating and maintaining a positive, team spirit and work-oriented atmosphere in the stock room
- Monthly rota
- Supports the boutique managers in promoting and maintaining a high level of stock management by all the teams
- Inventories
- Manages the annual count, cycle counts and spot counts
- Manages all additional inventories as requested (certificates, stones, etc.)
- Compliance
- Ensures that the cash desk and stock handling is in line with all compliance procedures and rules
- Application of internal boutique stock procedures
WHAT DO WE OFFER? At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognise the richness diversity brings and we embrace a workplace where those differences can be leveraged. We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
WHO ARE WE? As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognise the richness diversity brings and we embrace a workplace where those differences can be leveraged. We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
Your Journey With Us We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
- Interview with the Hiring Manager
- Interview with the HR Manager
Operations Lead - Harrods employer: Cartier
Cartier is an exceptional employer that values diversity and inclusion, fostering a creative work environment where employees can thrive. Located in the vibrant Greater London area, we offer our Luxury Boutique Ambassadors not only competitive benefits but also opportunities for personal and professional growth within the luxury retail sector. Join us to be part of a team that prioritises client experience and operational excellence, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Lead - Harrods
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cartier, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cartier!
We think you need these skills to ace Operations Lead - Harrods
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cartier, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cartier and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cartier that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cartier
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
