At a Glance
- Tasks: Welcome clients, manage waiting times, and assist in daily boutique operations.
- Company: Join Cartier, a luxury brand that values diversity and creativity.
- Benefits: Gain experience in a supportive environment with opportunities for personal and professional growth.
- Other info: Embrace diversity and thrive in a unique workplace culture.
- Why this job: Be an ambassador for a prestigious brand and create memorable client experiences.
- Qualifications: Experience in client service, excellent communication skills, and a team player attitude.
The predicted salary is between 30000 - 40000 £ per year.
HOW WILL YOU MAKE AN IMPACT? As an Ambassador of the Maison, you will be responsible for the welcoming of clients, managing waiting time and ensuring that they are being taken care of in the most efficient manner. You will also assist the Sales Associates during a sale and participate in daily boutique operations.
WHAT WILL BE YOUR MISSION?
- Client Welcoming and Waiting Time Management
- Upholds the Cartier image by always maintaining a professional demeanour.
- Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism.
- Welcomes and greets the client upon arrival in the boutique and/or boutique area.
- Manages client waiting times, directs the clients towards a waiting area and ensures that the client is being taken care of by a member of the Hospitality team (if relevant).
- Provides information and storytelling about the Maison and the boutique.
- Ensures the client flow is smooth within the boutique.
- Sales Assistance
- Coordinates between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
- Gift wrapping and management of the packaging area.
- Accompanies the clients to the door upon departure.
- Assists with Care Service duties (bringing pieces, etc.) without handling payments.
- Daily Boutique Operations
- Ensures the overall boutique environment is impeccable.
- Respects all group, Maison and boutique policies, procedures and guidelines.
- Supports with stock inventories, price labelling.
- Participates in the set up and breakdowns at opening and closing of the boutique.
- Participates in the implementation of Visual Merchandising guidelines.
- Orders boutique facilities (bags, drinks, edition material, office facilities, etc.).
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Experience in client service role (within the luxury industry is preferred).
- Excellent communication and interpersonal skills.
- Ability to take initiatives and be adaptable.
- Strong team player.
- Fluent in English (additional languages are a plus).
WHAT DO WE OFFER? At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
WHO ARE WE? As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged. We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. Quite simply, Cartier is a place like no other. Welcome to our Maison!
Your Journey With Us
- Initial screening call with Richemont Talent Team.
- Interview with the Hiring Manager.
- Interview with the HR Manager.
Boutique Assistant - Sloane Street (12 Month, FTC) employer: Cartier
At Cartier, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusion. As a Boutique Assistant on Sloane Street, you will be part of a prestigious luxury brand where your contributions are valued, and you will have access to professional growth opportunities in a supportive environment. Join us to experience a unique blend of teamwork, creativity, and excellence that defines our Maison.
