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- Tasks: Welcome clients, manage waiting times, and assist in daily boutique operations.
- Company: Join the iconic Cartier team at Selfridges.
- Benefits: Gain luxury retail experience in a supportive and diverse environment.
- Why this job: Be an ambassador for a prestigious brand and enhance your client service skills.
- Qualifications: Experience in client service, excellent communication, and a team player.
- Other info: Opportunities for personal and professional growth in a unique luxury setting.
The predicted salary is between 30000 - 42000 £ per year.
HOW WILL YOU MAKE AN IMPACT? As an Ambassador of the Maison, you will be responsible for the welcoming of clients, managing waiting time and ensuring that they are being taken care of in the most efficient manner. You will also assist the Sales Associates during a sale and participate in daily boutique operations.
WHAT WILL BE YOUR MISSION?
- Client Welcoming and Waiting Time Management
- Upholds the Cartier image by always maintaining a professional demeanour.
- Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism.
- Welcomes and greets the client upon arrival in the boutique and/or boutique area.
- Manages client waiting times, directs the clients towards a waiting area and ensures that the client is being taken care of by a member of the Hospitality team (if relevant).
- Provides information and storytelling about the Maison and the boutique.
- Ensures the client flow is smooth within the boutique.
- Coordinates between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
- Gift wrapping and management of the packaging area.
- Accompanies the clients to the door upon departure.
- Assists with Care Service duties (bringing pieces, etc.) without handling payments.
- Ensures the overall boutique environment is impeccable.
- Respects all group, Maison and boutique policies, procedures and guidelines.
- Supports with stock inventories, price labelling.
- Participates in the set up and breakdowns at opening and closing of the boutique.
- Participates in the implementation of Visual Merchandising guidelines.
- Orders boutique facilities (bags, drinks, edition material, office facilities, etc.).
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Experience in a client service role (within the luxury industry is preferred).
- Excellent communication and interpersonal skills.
- Ability to take initiatives and be adaptable.
- Strong team player.
- Fluent in English (additional languages are a plus).
WHAT DO WE OFFER?
At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
WHO ARE WE?
As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged. We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: Initial screening call with Richemont Talent Team, Interview with the Hiring Manager, Interview with the HR Manager.
Boutique Assistant Selfridges (12 month FTC) employer: Cartier
Contact Detail:
Cartier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Assistant Selfridges (12 month FTC)
✨Tip Number 1
Make sure to research Cartier and its values before your interview. Knowing the brand's story and how it aligns with your own values will help you stand out as a genuine ambassador for the Maison.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, being able to articulate your thoughts clearly and confidently will show that you're ready to provide that excellent client experience.
✨Tip Number 3
Be prepared to showcase your adaptability. Think of examples from your past experiences where you've had to think on your feet or manage unexpected situations—this will demonstrate your ability to thrive in a dynamic boutique environment.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the Cartier team.
We think you need these skills to ace Boutique Assistant Selfridges (12 month FTC)
Some tips for your application 🫡
Show Your Passion for Luxury: When you're writing your application, let your love for the luxury industry shine through! We want to see how you connect with the Cartier brand and what makes you excited about working in such a prestigious environment.
Highlight Your Client Service Skills: Make sure to emphasise any experience you've had in client service roles. We’re looking for those who can provide an excellent client experience, so share specific examples of how you've gone above and beyond for customers in the past.
Be Professional Yet Approachable: Your written application should reflect the professional demeanour we uphold at Cartier, but don’t forget to show your friendly side too! We want to know that you can balance professionalism with warmth when welcoming clients.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Cartier. We can’t wait to hear from you!
How to prepare for a job interview at Cartier
✨Know the Brand Inside Out
Before your interview, dive deep into Cartier's history, values, and products. Understanding the brand will not only impress your interviewers but also help you articulate how you can embody the Maison's image as an Ambassador.
✨Showcase Your Client Service Skills
Prepare examples from your past experiences where you've excelled in client service, especially in a luxury setting. Highlight your ability to manage waiting times and ensure clients feel valued and cared for, as this is crucial for the role.
✨Practice Your Communication Style
Since excellent communication is key, practice articulating your thoughts clearly and confidently. Consider role-playing common interview questions with a friend, focusing on how you would greet clients and provide information about the boutique.
✨Demonstrate Team Spirit
Be ready to discuss how you work within a team. Share specific instances where you collaborated with others to enhance the client experience or streamline operations, as teamwork is essential in maintaining the boutique's impeccable environment.
