At a Glance
- Tasks: Welcome clients, manage waiting times, and assist in daily boutique operations.
- Company: Join the prestigious Cartier team on New Bond Street.
- Benefits: Gain luxury retail experience in a supportive and diverse environment.
- Other info: Exciting opportunities for personal and professional growth await you.
- Why this job: Be an ambassador for a renowned brand and enhance your client service skills.
- Qualifications: Experience in client service; luxury industry experience is a plus.
The predicted salary is between 12000 - 18000 £ per year.
HOW WILL YOU MAKE AN IMPACT? As an Ambassador of the Maison, you will be responsible for welcoming clients, managing waiting time and ensuring they receive efficient care. You will assist Sales Associates during sales and participate in daily boutique operations.
- CLIENT WELCOMING AND WAITING TIME MANAGEMENT
- Upholds the Cartier image by always maintaining a professional demeanour.
- Provides a consistent excellent client experience by offering the highest degree of courtesy and professionalism.
- Welcomes and greets the client upon arrival in the boutique or boutique area.
- Manages client waiting times, directs them to a waiting area and ensures they are taken care of by a member of the Hospitality team.
- Provides information and storytelling about the Maison and the boutique.
- Ensures client flow is smooth within the boutique.
- SALES ASSISTANCE
- Coordinates between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
- Handles gift wrapping and management of the packaging area.
- Accompanies clients to the door upon departure.
- Assists with Care Service duties (bringing pieces, etc.) without handling payments.
- DAILY BOUTIQUE OPERATIONS
- Ensures the overall boutique environment is impeccable.
- Respects all group, Maison, and boutique policies, procedures and guidelines.
- Supports stock inventories and price labelling.
- Participates in the set-up and breakdown at opening and closing of the boutique.
- Participates in the implementation of Visual Merchandising guidelines.
- Orders boutique facilities (bags, drinks, edition material, office facilities, etc.).
HOW WILL YOU EXPERIENCE SUCCESS WITH US? Experience in client service role; experience within the luxury industry is preferred. Excellent communication and interpersonal skills. Ability to take initiatives and be adaptable. Strong team player. Fluent in English (additional languages are a plus).
WHAT DO WE OFFER? At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We continue to work towards creating a workforce that represents the diversity of our clients and communities. We offer exciting opportunities to gain experience professionally and personally in a supportive environment that inspires Cartier creations.
WHO ARE WE? We value the uniqueness of our people and embrace a workplace where differences can be leveraged. We respect and celebrate the diversity of our people, their backgrounds, and experiences, providing equal opportunity for all.
Boutique Assistant - New Bond Street (Part Time, 12 month FTC) employer: Cartier
At Cartier, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and fosters personal and professional growth. As a Boutique Assistant in our prestigious New Bond Street location, you will be part of a team that embodies luxury and excellence, with opportunities to enhance your skills in client service within the luxury industry. We are committed to providing a supportive environment where every employee can thrive and contribute to the Maison's legacy.
