Boutique Assistant - New Bond Street (12-month FTC)

As an Ambassador of the Maison, you will be responsible for welcoming clients, managing waiting time, and ensuring they receive efficient and courteous service. You will also assist Sales Associates during sales and participate in daily boutique operations.

Client Welcoming and Waiting Time Management

• Uphold the Cartier image by maintaining a professional demeanor at all times
• Provide a consistent, excellent client experience through high courtesy and professionalism
• Welcome and greet clients upon arrival in the boutique or boutique area
• Manage client waiting times, direct clients to a waiting area, and ensure they are attended to by a Hospitality team member (if relevant)
• Provide information and storytelling about the Maison and boutique
• Ensure the client flow is smooth within the boutique

Sales Assistance

• Coordinate between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
• Carry out gift wrapping and manage the packaging area
• Accompany clients to the door upon departure
• Assist with Care Service duties (e.g., bringing pieces) without handling payments

Daily Boutique Operations

• Ensure the overall boutique environment is impeccable
• Respect all group, Maison, and boutique policies, procedures and guidelines
• Support with stock inventories and price labeling
• Participate in the set up and breakdown at opening and closing of the boutique
• Participate in implementing Visual Merchandising guidelines
• Order boutique facilities (bags, drinks, edition material, office facilities, etc.)

Success Criteria and Qualifications

• Experience in a client service role (experience within the luxury industry preferred)
• Excellent communication and interpersonal skills
• Ability to take initiative and adapt to changing circumstances
• Strong team player
• Fluency in English (additional languages are a plus)

What We Offer

We respect and celebrate the diversity of our people, their backgrounds and experiences, and provide equal opportunity for all. We continue to work toward creating a workforce that represents the diversity of our clients and our communities. Cartier is a place where singularity thrives together, and we value the uniqueness of our people.