JOB MISSION
As an Ambassador of the Maison, you will be responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner. You will also assist the Sales Associates during a sale and participates to daily boutique operations.
MAIN RESPONSIBILITIES
Client Welcoming and Waiting Time Management
- Upholds the Cartier image by always maintaining professional demeanour
- Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism
- Welcomes and greets the client upon arrival in the boutique and/or boutique area.
- Manage client waiting times, direct the clients towards a waiting area and ensures that the client is being taken care of by a member of the Hospitality team (if relevant).
- Provides information and storytelling about the Maison and the boutique
- Ensures the client flow is smooth within the boutique
Sales Assistance
- Coordinates between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
- Gift wrapping and management of the packaging area
- Accompanies the clients to the door upon departure
- Assists with Care Service duties (bringing pieces, etc.) without handling with payments
Daily Boutique Operations
- Ensures the overall boutique environment is impeccable
- Respects all group, Maison and boutique policies, procedures and guidelines
- Support with stock inventories, price labelling
- Participates to the set up and breakdowns at opening and closing of the boutique
- Participates to the implementation of Visual Merchandising guidelines
- Order boutique facilities (bags, drinks, edition material, office facilities, etc.)
JOB REQUIREMENTS
- Experience in client service role (within the luxury industry is preferred)
- Excellent communication and interpersonal skills
- Ability to take initiatives and be adaptable
- Strong team player
- Fluent in English (additional languages are a plus)
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Boutique Assistant, Harrods (Seasonal FTC) employer: Cartier
Cartier is an exceptional employer that values diversity and inclusion, fostering a creative work environment where employees can thrive. Located in the vibrant Greater London area, we offer our Luxury Boutique Ambassadors not only competitive benefits but also opportunities for personal and professional growth within the luxury retail sector. Join us to be part of a team that prioritises client experience and operational excellence, making every day rewarding and meaningful.
