At a Glance
- Tasks: Welcome clients, manage waiting times, and assist in daily boutique operations.
- Company: Join the iconic Cartier team at Harrods, a leader in luxury.
- Benefits: Gain valuable experience in a supportive and diverse environment.
- Other info: Embrace diversity and grow your career in a unique luxury setting.
- Why this job: Be an ambassador for luxury and create memorable client experiences.
- Qualifications: Experience in client service, excellent communication skills, and a team player.
The predicted salary is between 25000 - 30000 £ per year.
HOW WILL YOU MAKE AN IMPACT? As an Ambassador of the Maison, you will be responsible for welcoming clients, managing waiting time, and ensuring that they are being taken care of in the most efficient manner. You will also assist the Sales Associates during a sale and participate in daily boutique operations.
WHAT WILL BE YOUR MISSION?
- Client Welcoming And Waiting Time Management
- Upholds the Cartier image by always maintaining professional demeanour
- Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism
- Welcomes and greets the client upon arrival in the boutique and/or boutique area
- Manage client waiting times, direct the clients towards a waiting area and ensures that the client is being taken care of by a member of the Hospitality team (if relevant)
- Provides information and storytelling about the Maison and the boutique
- Ensures the client flow is smooth within the boutique
- Sales Assistance
- Coordinates between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
- Gift wrapping and management of the packaging area
- Accompanies the clients to the door upon departure
- Assists with Care Service duties (bringing pieces, etc.) without handling payments
- Daily Boutique Operations
- Ensures the overall boutique environment is impeccable
- Respects all group, Maison and boutique policies, procedures and guidelines
- Support with stock inventories, price labelling
- Participates in the set up and breakdowns at opening and closing of the boutique
- Participates in the implementation of Visual Merchandising guidelines
- Order boutique facilities (bags, drinks, edition material, office facilities, etc.)
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Experience in client service role (within the luxury industry is preferred)
- Excellent communication and interpersonal skills
- Ability to take initiatives and be adaptable
- Strong team player
- Fluent in English (additional languages are a plus)
WHAT DO WE OFFER? At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. Quite simply, Cartier is a place like no other. Welcome to our Maison!
WHO ARE WE? As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.
Your Journey With Us We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
- Interview with the Hiring Manager
- Interview with the HR Manager
Boutique Assistant - Harrods employer: Cartier
At Cartier, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusion. As a Boutique Assistant at our prestigious Harrods location, you will not only engage with luxury clients but also benefit from professional growth opportunities in a supportive environment that values your unique contributions. Join us to be part of a team that inspires creativity and excellence in the world of luxury.
