At a Glance
- Tasks: Support trade customers by processing orders and resolving queries for a seamless experience.
- Company: Join CARTERS, a trusted name in New Zealand's trade industry for over 150 years.
- Benefits: Enjoy a competitive salary, health insurance, and a supportive work-life balance.
- Other info: Permanent full-time role with pathways to advance into Account Management.
- Why this job: Be part of a dynamic team that values your contributions and offers career growth.
- Qualifications: Strong admin skills, customer service experience, and a knack for communication.
The predicted salary is between 30000 - 40000 £ per year.
As a Trade Sales Support team member at CARTERS Cambridge, you will be the vital link between our trade customers, Account Managers, and the wider branch - ensuring orders are placed, queries are resolved, and every customer walks away with a great experience. This dynamic position requires you to excel as a versatile sales administrator, as each day brings unique challenges.
About the role
- Process customer orders accurately and promptly resolve any arising issues to ensure customer satisfaction.
- Collaborate with transportation partners to arrange prompt and efficient delivery to our trade customers.
- Track back orders to ensure comprehensive follow‑up and fulfilment.
- Deliver exceptional customer service by identifying suitable products, preparing and loading customer orders, and completing sales documentation accurately.
About you
- Skilled administrator known for exceptional efficiency and precision.
- You may come from an EA/PA background, with the ability to multi‑task whilst maintaining accuracy.
- Robust organisational skills coupled with effective time‑management capabilities.
- Exceptional written and verbal communication skills, adept at interacting effectively across all levels of an organisation.
- Proficient in computer systems with a solid grasp of technology.
- Instinctive interpersonal skills, adept at fostering trust and building rapport with our valued customers.
- A collaborative team player, committed to contributing positively within a team environment.
- Prior experience in customer service or sales‑related roles.
Advantages of Advancing Your Career with Carters
- Stability and a focus on work life balance – this role offers permanent full‑time employment.
- Attractive compensation package 7.5% benefits package designed to support your health and financial security.
- This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to KiwiSaver.
- Company buying privileges across all CARTERS stores.
- Opportunities for training, growth, and advancement.
- This position is ideal for individuals seeking career development, with potential pathways to transition into Account Management roles.
About Carters
For over 150 years, CARTERS has been instrumental in shaping New Zealand's landscape and fostering the careers of Kiwi tradespeople. We are committed to providing a professional, inclusive, and supportive workplace environment where your contributions are valued and celebrated. Apply now to join the CARTERS team!
Please be advised that this position is exclusively open to candidates possessing valid working entitlements in New Zealand (citizens, permanent residents, or those holding valid work visas).
Trade Sales Support & CSR - Customer-First Orders Pro in Cambridge employer: Carters
CARTERS Cambridge is an exceptional employer that prioritises work-life balance and employee well-being, offering a permanent full-time role with an attractive compensation package that includes comprehensive health insurance and retirement benefits. Our inclusive and supportive work culture fosters professional growth, providing ample opportunities for training and career advancement, particularly for those looking to transition into Account Management roles. Join us in shaping New Zealand's landscape while enjoying the unique advantages of being part of a company that values your contributions and celebrates your success.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Sales Support & CSR - Customer-First Orders Pro in Cambridge
✨Tip Number 1
Get to know the company inside out! Research CARTERS, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers and team members, make sure you can express yourself clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will help you stand out as someone who can handle the dynamic nature of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the CARTERS team and ready to contribute to their success.
We think you need these skills to ace Trade Sales Support & CSR - Customer-First Orders Pro in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your skills that match the Trade Sales Support role. We want to see how your experience aligns with our need for exceptional customer service and sales support.
Show Off Your Communication Skills:Since this role involves a lot of interaction, be sure to showcase your written communication skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks while staying organised. In your application, mention any relevant experiences where you’ve successfully managed various responsibilities without dropping the ball.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the CARTERS team!
How to prepare for a job interview at Carters
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've resolved customer queries or improved their experience in previous roles. This will show that you understand the importance of customer satisfaction, which is key for the Trade Sales Support position.
✨Familiarise Yourself with the Company
Do a bit of homework on CARTERS and its values. Understanding their commitment to customer service and the trade industry will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company!
✨Show Off Your Organisational Skills
Since this role requires exceptional organisational abilities, prepare to discuss how you manage multiple tasks efficiently. Bring up specific tools or methods you use to stay organised, as this will demonstrate your capability to handle the dynamic challenges of the job.
✨Practice Your Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering questions on the spot.
