At a Glance
- Tasks: Support trade customers by processing orders and resolving queries for a seamless experience.
- Company: Join CARTERS, a trusted name in New Zealand's trade industry for over 150 years.
- Benefits: Enjoy a competitive salary, health insurance, and a supportive work-life balance.
- Other info: Great career growth opportunities with pathways to Account Management roles.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong admin skills, customer service experience, and a knack for communication.
The predicted salary is between 30000 - 40000 £ per year.
As a Trade Sales Support team member at CARTERS Cambridge, you will be the vital link between our trade customers, Account Managers, and the wider branch - ensuring orders are placed, queries are resolved, and every customer walks away with a great experience. This dynamic position requires you to excel as a versatile sales administrator, as each day brings unique challenges.
About the role
- Process customer orders accurately and promptly resolve any arising issues to ensure customer satisfaction.
- Collaborate with transportation partners to arrange prompt and efficient delivery to our trade customers.
- Track back orders to ensure comprehensive follow‑up and fulfilment.
- Deliver exceptional customer service by identifying suitable products, preparing and loading customer orders, and completing sales documentation accurately.
About you
- Skilled administrator known for exceptional efficiency and precision.
- You may come from an EA/PA background, with the ability to multi‑task whilst maintaining accuracy.
- Robust organisational skills coupled with effective time‑management capabilities.
- Exceptional written and verbal communication skills, adept at interacting effectively across all levels of an organisation.
- Proficient in computer systems with a solid grasp of technology.
- Instinctive interpersonal skills, adept at fostering trust and building rapport with our valued customers.
- A collaborative team player, committed to contributing positively within a team environment.
- Prior experience in customer service or sales‑related roles.
Advantages of Advancing Your Career with Carters
- Stability and a focus on work life balance – this role offers permanent full‑time employment.
- Attractive compensation package 7.5% benefits package designed to support your health and financial security.
- This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to KiwiSaver.
- Company buying privileges across all CARTERS stores.
- Opportunities for training, growth, and advancement.
- This position is ideal for individuals seeking career development, with potential pathways to transition into Account Management roles.
About Carters
For over 150 years, CARTERS has been instrumental in shaping New Zealand's landscape and fostering the careers of Kiwi tradespeople. We are committed to providing a professional, inclusive, and supportive workplace environment where your contributions are valued and celebrated. Apply now to join the CARTERS team!
Please be advised that this position is exclusively open to candidates possessing valid working entitlements in New Zealand (citizens, permanent residents, or those holding valid work visas).
Trade Sales Support / CSR in Cambridge employer: Carters
CARTERS Cambridge is an exceptional employer that prioritises work-life balance and offers a permanent full-time role with an attractive compensation package, including comprehensive health insurance and retirement benefits. Our inclusive and supportive work culture fosters professional growth, providing ample opportunities for training and career advancement, particularly for those aspiring to transition into Account Management roles. Join us in shaping New Zealand's landscape while enjoying the stability and camaraderie of a dedicated team committed to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Sales Support / CSR in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a role. You never know who might have the inside scoop on opportunities at CARTERS or similar companies.
✨Tip Number 2
Prepare for interviews by researching CARTERS and understanding their values and services. Tailor your responses to show how your skills in customer service and sales support align with their mission. We want to see your passion for delivering exceptional experiences!
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with trade customers and team members, being clear and confident in your verbal and written communication is key. Consider mock interviews or even chatting with friends to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the CARTERS team. Keep an eye on our careers page for the latest openings and updates!
We think you need these skills to ace Trade Sales Support / CSR in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Trade Sales Support role. Highlight your relevant experience in customer service and sales support, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and team members, let your exceptional written communication skills shine through in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks while keeping everything organised. Share examples from your past experiences where you’ve successfully managed your time and prioritised tasks to meet deadlines.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the CARTERS team!
How to prepare for a job interview at Carters
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Trade Sales Support position. Familiarise yourself with the key responsibilities like processing orders and resolving queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to build rapport and resolve issues effectively, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific tools or methods you use to stay organised, especially in a fast-paced environment. This will show that you can handle the dynamic challenges of the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
