Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage retailer relationships and support order operations in a dynamic team.
- Company: Join a vibrant commercial team in Birmingham focused on retail success.
- Benefits: Full-time role with career development opportunities in a fast-paced environment.
- Why this job: Be the key contact for customers and make a real impact on retail operations.
- Qualifications: 1-2 years of customer service experience and strong organisational skills.
- Other info: Proficiency in ERP systems and Microsoft Excel is a plus.
The predicted salary is between 28800 - 43200 £ per year.
A dynamic commercial team in Birmingham is seeking a Customer Operations Executive to manage retailer relationships and support order operations. In this full-time on-site role, you will process customer orders, monitor stock levels, and serve as a point of contact for customer queries.
The ideal candidate has 1-2 years of experience in customer service, excellent organizational and communication skills, and is proficient in ERP systems and Microsoft Excel. This position offers the opportunity to develop your career in a fast-paced environment.
Customer Operations Specialist — Drive Retail Success in Birmingham employer: Carter Rolan Group
Contact Detail:
Carter Rolan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist — Drive Retail Success in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in customer operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and order management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed customer queries or improved processes in previous roles. This will help you stand out as a candidate who can drive retail success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Operations Specialist — Drive Retail Success in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills, like using ERP systems and Excel. We want to see how your background fits with the role of Customer Operations Specialist!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about this role and how you can help drive retail success. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Organisational Skills: Since this role involves managing orders and stock levels, give examples of how you've successfully organised tasks in previous jobs. We want to know how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Carter Rolan Group
✨Know Your Customer Operations
Make sure you understand the ins and outs of customer operations, especially in a retail context. Brush up on how to manage retailer relationships and the importance of processing orders efficiently. This will show that you're not just interested in the role but also knowledgeable about what it entails.
✨Showcase Your Communication Skills
Since you'll be the point of contact for customer queries, it's crucial to demonstrate your communication skills during the interview. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer interactions in the past.
✨Get Familiar with ERP Systems
If you have experience with ERP systems, be ready to discuss it! If not, do a bit of research on common systems used in customer operations. Being able to talk about how you can leverage these tools to improve order processing will definitely set you apart from other candidates.
✨Excel at Excel
Since proficiency in Microsoft Excel is a must-have, make sure you can demonstrate your skills. Brush up on functions, formulas, and data management techniques. You could even prepare a small example or two to discuss how you've used Excel to solve problems or streamline processes in previous roles.
