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For Companies At a Glance
- Tasks: Drive customer success by managing orders and supporting retailer relationships.
- Company: Join a dynamic team in a fast-paced manufacturing environment.
- Benefits: Full-time role with career development opportunities and a supportive team.
- Why this job: Make a real impact in customer service and operations while growing your skills.
- Qualifications: 1-2 years in customer service or order management, strong communication skills.
- Other info: Collaborative environment with exposure to various commercial processes.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to drive customer success and support commercial growth? We are looking for a Customer Operations Executive to join our dynamic team in Birmingham. This is a fantastic opportunity to take a key role in managing retailer relationships, supporting order operations, and contributing to the growth of a thriving, fast-paced business.
What you’ll do:
- Process customer orders accurately, ensuring timely delivery in collaboration with production and logistics teams.
- Monitor stock levels and proactively manage customer requirements against forecasts.
- Serve as the first point of contact for customer queries, delivery updates, and service issues.
- Collaborate with Sales, Supply Planning, and Warehouse teams to resolve issues and optimize order flow.
- Track key performance indicators (KPIs) including service levels, customer satisfaction, and complaint resolution times.
- Support continuous improvement initiatives to enhance efficiency and service performance.
Who we’re looking for:
- 1–2 years’ experience in customer service, order management, or supply chain (FMCG or food manufacturing preferred).
- Strong organizational skills with keen attention to detail.
- Excellent communication and relationship management abilities.
- Proficient in ERP/order management systems (e.g., SAP, Oracle) and Microsoft Excel.
- Customer-focused with a solution-driven mindset.
- Confident communicator, able to engage effectively with internal teams and external customers.
- Team player, collaborative and proactive in cross-functional settings.
- Tech‑savvy with strong skills in Excel, PowerPoint, and Outlook.
What’s in it for you:
- Be part of a supportive, fast‑paced commercial team.
- Opportunity to develop your career in a key customer‑facing role.
- Exposure to a wide range of commercial and operational processes.
Customer Operations Executive in Birmingham employer: Carter Rolan Group
Contact Detail:
Carter Rolan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in customer operations. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Customer Operations Executive, you'll need to engage effectively with customers and teams. Role-play common scenarios with friends or family to build confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Operations Executive in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles in order management or supply chain. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Customer Operations Executive role and how your background makes you a perfect fit. Be sure to mention your problem-solving skills and teamwork experience.
Showcase Your Tech Skills: Since we're looking for someone tech-savvy, don’t forget to mention your proficiency with ERP systems and Microsoft Excel. If you've used tools like SAP or Oracle, give us the details! We love seeing candidates who are comfortable with technology.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Carter Rolan Group
✨Know Your Customer Operations
Familiarise yourself with the key responsibilities of a Customer Operations Executive. Understand how order management, stock monitoring, and customer queries play a role in driving customer success. This knowledge will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Communication Skills
Since this role involves being the first point of contact for customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or resolved issues in the past. This will highlight your confidence and relationship management abilities.
✨Demonstrate Your Tech Savviness
Brush up on your skills with ERP/order management systems like SAP or Oracle, as well as Microsoft Excel. Be ready to discuss how you've used these tools in previous roles to enhance efficiency or solve problems. Showing that you're tech-savvy will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Think of specific situations where you've successfully managed customer expectations or improved service performance. This will showcase your solution-driven mindset and collaborative spirit.
