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- Tasks: Lead and coach a high-performing telephony sales team to achieve targets.
- Company: Join a forward-thinking, tech-enabled business reshaping the mortgage landscape.
- Benefits: Competitive salary, bonus, and benefits with remote work flexibility.
- Why this job: Make a real impact in a dynamic environment while driving sales performance.
- Qualifications: Experience in leading telephony sales teams and strong coaching skills required.
- Other info: Opportunity for career growth and development in a fast-paced industry.
The predicted salary is between 48000 - 72000 £ per year.
Telephony Sales Operations Manager – Mortgages
Remote (UK based). Circa £60,000 + Bonus + Benefits.
Do you have a passion for driving high-performance sales teams and delivering exceptional customer outcomes? You’ll be part of a forward-thinking, tech-enabled business that’s reshaping the mortgage landscape.
About the Role
This is a pivotal leadership position where you’ll manage and coach the Telephony Business Development Managers and Account Managers, ensuring they consistently deliver on lending targets, customer satisfaction, and compliance standards. You’ll drive telephony sales performance, operational excellence, process improvements, and strategic insights. You’ll also collaborate closely with field-based sales managers to provide performance data and insights to support their success.
What You’ll Be Doing
- Lead and coach a high-performing telephony sales team
- Own and optimise telephony KPIs including call quality, conversion rates, and customer satisfaction
- Deliver clear, data-driven performance reporting to senior leadership
- Drive operational efficiency and continuous improvement across sales processes
- Champion CRM and telephony platform usage to enhance productivity
- Ensure compliance with regulatory standards and internal policies
- Use customer feedback to refine scripts and improve service delivery
- Identify and develop future leaders through structured coaching and mentoring
- Contribute to strategic growth goals with commercial awareness and entrepreneurial thinking
What Our Client Is Looking For
- Proven experience leading telephony sales teams in a fast-paced environment
- Experience in the residential mortgage industry
- Strong coaching and performance management skills
- Excellent stakeholder management and communication skills
- Data-driven decision-maker with strong analytical capabilities
- Experience with CRM systems and telephony platforms
- Commercially savvy and growth-oriented
Interested? Send your CV to Emma Jerome via the link provided.
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Telephony Sales Operations Manager - Mortgages employer: Carter Murray
Contact Detail:
Carter Murray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony Sales Operations Manager - Mortgages
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a Telephony Sales Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your coaching and performance management skills. Be ready to share specific examples of how you've driven sales performance and improved customer satisfaction in your previous roles. We want to see that passion shine through!
✨Tip Number 3
Show off your data-driven decision-making skills! Bring along some performance reports or case studies that highlight your analytical capabilities. This will demonstrate your ability to deliver clear insights and support strategic growth goals.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let's get you that dream job!
We think you need these skills to ace Telephony Sales Operations Manager - Mortgages
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telephony Sales Operations Manager role. Highlight your experience in leading sales teams, especially in the mortgage industry, and showcase any relevant achievements that demonstrate your ability to drive performance.
Showcase Your Coaching Skills: Since this role involves managing and coaching a team, be sure to include examples of how you've successfully developed others in previous positions. We want to see your leadership style and how you’ve contributed to team success.
Data-Driven Insights: As a data-driven decision-maker, it’s crucial to mention your analytical skills. Include specific metrics or KPIs you've improved in past roles, as this will resonate with us and show your capability to deliver results.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Carter Murray
✨Know Your Numbers
As a Telephony Sales Operations Manager, you'll need to be data-driven. Brush up on key performance indicators (KPIs) relevant to telephony sales, like call quality and conversion rates. Be ready to discuss how you've used data to drive performance improvements in your previous roles.
✨Showcase Your Coaching Skills
This role involves leading and coaching a sales team, so prepare examples of how you've successfully developed team members in the past. Think about specific coaching techniques you've used and the outcomes they produced. Highlight your ability to identify and nurture future leaders.
✨Understand the Mortgage Landscape
Familiarise yourself with the current trends and challenges in the mortgage industry. Be prepared to discuss how you can contribute to reshaping the mortgage landscape through innovative sales strategies. Showing that you’re commercially savvy will impress the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Prepare to discuss how you would handle specific situations related to compliance, customer feedback, or operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
