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- Tasks: Shape client strategies and support key relationships in a dynamic law firm.
- Company: Forward-thinking law firm focused on client engagement and development.
- Benefits: Collaborative culture, professional growth opportunities, and impactful work.
- Why this job: Make a real difference in client relationships and drive success.
- Qualifications: Experience in client relationship management and strong communication skills.
- Other info: Join a team that values collaboration and innovative client solutions.
The predicted salary is between 36000 - 60000 ÂŁ per year.
An exciting opportunity for a Client Relationship Manager to join a forwardâthinking law firm. This role sits at the heart of the firm's client strategy, supporting the development, growth and longâterm success of key client relationships.
As a key member of the Client Relationship Team, you will help shape how the firm engages with and supports its most important clients. Working closely with senior stakeholders across the business, you will play a pivotal role in onboarding, embedding and strengthening strategic client accounts.
You will contribute to the firm's client development framework, ensuring best practice is consistently applied and that client insights are captured, shared and acted upon. Collaboration is central to this role â you will work alongside colleagues in Client Listening, Business Development and New Business to ensure client strategies and growth priorities are aligned.
You will also support clientâled initiatives and internal communications that showcase client successes and deepen engagement across the firm. Partner with Client Leads and client teams to identify and support client development opportunities.
Coordinate client development calls, strategy meetings and account reviews, ensuring actions are captured and progressed. Produce and maintain core client relationship tools, including account plans, quarterly relationship statements, team sheets, relationship maps, welcome packs and management information reports.
Work with the Client Listening function to gather, analyse and report on client feedback, ensuring insights feed into account plans. Monitor client and industry news, commissioning research to support account strategies. Develop a deep understanding of client organisations to identify opportunities for growth and crossâselling.
Support secondees with guidance, briefings and debriefs to strengthen the firm's position with clients. Assist with client development initiatives such as events, panel days and clientâfocused programmes. Support internal communications relating to client activity and key client announcements.
Previous experience in client relationship management within a professional services environment. Understanding of the legal sector is beneficial but not essential. Excellent communication skills, with exceptional writing ability and attention to detail. Confident stakeholder management skills, with the ability to build strong, collaborative relationships at all levels. Commercially minded, solutionsâfocused and committed to delivering outstanding client service. Proficient in MS Office; experience with CRM systems.
Engagement and Development Manager in Manchester employer: Carter Murray
Contact Detail:
Carter Murray Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Engagement and Development Manager in Manchester
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the legal sector. Attend industry events, join relevant online forums, and donât be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Showcase your skills! When you get the chance to meet with potential employers, be ready to discuss your past experiences and how they relate to the role. Use specific examples that highlight your client relationship management skills and your ability to collaborate effectively.
â¨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another opportunity to reiterate why youâre the perfect fit for their team. Plus, it keeps you fresh in their minds!
â¨Tip Number 4
Donât forget to apply through our website! Weâve got loads of exciting opportunities waiting for you. By applying directly, youâll ensure your application gets the attention it deserves, and youâll be one step closer to landing that dream job with us.
We think you need these skills to ace Engagement and Development Manager in Manchester
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement and Development Manager role. Highlight your experience in client relationship management and how it aligns with our firm's client strategy. We want to see how you can contribute to our growth!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your writing ability. Keep it clear, concise, and engaging. Remember, weâre looking for someone who can effectively convey ideas and insights!
Highlight Collaboration Experience: This role is all about teamwork, so share examples of how you've successfully collaborated with others in previous positions. We love seeing how youâve worked alongside different teams to achieve common goals!
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. We canât wait to see what you bring to the table!
How to prepare for a job interview at Carter Murray
â¨Know Your Clients
Before the interview, research the law firm's key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can contribute to strengthening those relationships.
â¨Showcase Your Communication Skills
Prepare examples that highlight your exceptional writing and communication abilities. Be ready to discuss how you've effectively managed stakeholder relationships in the past, as this role heavily relies on collaboration.
â¨Demonstrate Your Commercial Mindset
Think about how you can add value to the firmâs client development framework. Be prepared to share ideas on identifying growth opportunities and cross-selling strategies based on your understanding of client organisations.
â¨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle client feedback. Prepare scenarios where you've successfully navigated challenges in client relationship management, showcasing your solutions-focused approach.
