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- Tasks: Manage client relationships and support strategic growth initiatives.
- Company: Forward-thinking law firm focused on client success.
- Benefits: Competitive salary, professional development, and collaborative work environment.
- Why this job: Shape client engagement strategies and make a real impact.
- Qualifications: Experience in client relationship management and strong communication skills.
- Other info: Dynamic role with opportunities for career advancement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
An exciting opportunity for a Client Relationship Manager to join a forwardâthinking law firm. This role sits at the heart of the firm's client strategy, supporting the development, growth and longâterm success of key client relationships.
As a key member of the Client Relationship Team, you will help shape how the firm engages with and supports its most important clients. Working closely with senior stakeholders across the business, you will play a pivotal role in onboarding, embedding and strengthening strategic client accounts.
You will contribute to the firm's client development framework, ensuring best practice is consistently applied and that client insights are captured, shared and acted upon. Collaboration is central to this role â you will work alongside colleagues in Client Listening, Business Development and New Business to ensure client strategies and growth priorities are aligned.
You will also support clientâled initiatives and internal communications that showcase client successes and deepen engagement across the firm. Partner with Client Leads and client teams to identify and support client development opportunities.
Coordinate client development calls, strategy meetings and account reviews, ensuring actions are captured and progressed. Produce and maintain core client relationship tools, including account plans, quarterly relationship statements, team sheets, relationship maps, welcome packs and management information reports.
Work with the Client Listening function to gather, analyse and report on client feedback, ensuring insights feed into account plans. Monitor client and industry news, commissioning research to support account strategies. Develop a deep understanding of client organisations to identify opportunities for growth and crossâselling.
Support secondees with guidance, briefings and debriefs to strengthen the firm's position with clients. Assist with client development initiatives such as events, panel days and clientâfocused programmes. Support internal communications relating to client activity and key client announcements.
Previous experience in client relationship management within a professional services environment. Understanding of the legal sector is beneficial but not essential. Excellent communication skills, with exceptional writing ability and attention to detail. Confident stakeholder management skills, with the ability to build strong, collaborative relationships at all levels. Commercially minded, solutionsâfocused and committed to delivering outstanding client service. Proficient in MS Office; experience with CRM systems.
Development & Engagement Manager in Manchester employer: Carter Murray
Contact Detail:
Carter Murray Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Development & Engagement Manager in Manchester
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the legal sector. Attend industry events, join relevant online forums, and donât be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Showcase your skills! When you get the chance to meet with potential employers, make sure to highlight your experience in client relationship management. Share specific examples of how you've contributed to client success and growth in previous roles.
â¨Tip Number 3
Be proactive! Donât just wait for job postings to appear. Reach out directly to firms you admire and express your interest in working with them. Tailor your message to show how you can add value to their client engagement strategies.
â¨Tip Number 4
Utilise our website! Weâve got loads of resources and job listings that can help you land that perfect role. Make sure to check back regularly and apply through us to stay updated on the latest opportunities in client relationship management.
We think you need these skills to ace Development & Engagement Manager in Manchester
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Development & Engagement Manager role. Highlight your experience in client relationship management and how it aligns with our firm's goals. We want to see how you can contribute to our client strategy!
Showcase Your Communication Skills: Since excellent communication is key for this role, donât hold back! Use clear, concise language in your application. We love a well-structured narrative that demonstrates your writing ability and attention to detail.
Demonstrate Collaboration: This role is all about teamwork, so share examples of how you've successfully collaborated with others in previous roles. Weâre looking for candidates who can build strong relationships and work effectively with various stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about our firm and culture!
How to prepare for a job interview at Carter Murray
â¨Know Your Clients
Before the interview, dive deep into understanding the firm's key clients and their industries. Familiarise yourself with recent news, challenges, and opportunities they face. This will not only show your interest but also help you discuss how you can contribute to strengthening those relationships.
â¨Showcase Your Collaboration Skills
Since collaboration is central to this role, prepare examples of how you've successfully worked with different teams in the past. Highlight specific instances where your teamwork led to improved client outcomes or successful projects, demonstrating your ability to engage with various stakeholders.
â¨Demonstrate Your Communication Prowess
As excellent communication skills are crucial, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've effectively communicated with clients and colleagues, and consider bringing along writing samples that showcase your attention to detail and writing ability.
â¨Be Solutions-Focused
Think about challenges you've faced in previous roles and how you approached them with a solutions-oriented mindset. Be ready to discuss specific strategies you've implemented to enhance client service or address client needs, showing that you're commercially minded and proactive.
