At a Glance
- Tasks: Lead CRM strategy, optimise data, and drive client intelligence for a top law firm.
- Company: Join a leading law firm with a focus on innovation and collaboration.
- Benefits: Flexible working, professional development, and a supportive culture.
- Other info: Opportunity to mentor and build high-performing teams in a dynamic environment.
- Why this job: Make a real impact on client relationships and business development.
- Qualifications: Experience in CRM systems, strong analytical skills, and stakeholder engagement.
The predicted salary is between 36000 - 60000 £ per year.
This CRM Manager role will be joining a leading law firm and will lead the firm’s CRM function, driving platform excellence, maximising the value of client intelligence, and embedding CRM into the way our lawyers and partners work. This is a strategic role requiring technical expertise, analytical thinking, and the ability to influence senior stakeholders.
Responsibilities
- Lead the firm’s CRM data strategy, aligning with marketing and client objectives.
- Champion InterAction+ optimisation, advanced reporting, and automation to deliver measurable ROI.
- Provide strategic advisory to partners and senior stakeholders on client intelligence and business development opportunities.
- Drive firmwide adoption of CRM, embedding it into pitch preparation, client planning, and cross-practice collaboration.
- Deliver actionable insights through dashboards, reporting, and analytics.
- Manage vendor relationships, budgets, and CRM roadmap development.
- Ensure GDPR compliance, data governance, and high-quality data standards.
- Line manage and mentor the CRM Executive, building team capability and delivering training across the firm.
Skills & Attributes
- Proven experience managing CRM systems in a professional services environment.
- Advanced expertise in InterAction+, including reporting, segmentation, and platform optimisation.
- Track record of driving CRM adoption and demonstrating business development value.
- Experience with email marketing platforms (e.g., Vuture) and CRM integrations.
- Strong knowledge of GDPR and data protection requirements.
- Project management and stakeholder engagement experience at senior level.
- Line management experience with the ability to develop talent and build high-performing teams.
What We Offer
- Flexible working and a strong focus on wellbeing.
- Opportunities for professional development and career progression.
- A collaborative, inclusive culture where individuality is celebrated.
- The chance to make a real impact in shaping how a leading law firm builds and strengthens client relationships.
CRM Manager in England employer: Carter Murray
As a leading law firm, we pride ourselves on being an excellent employer that champions flexible working and prioritises employee wellbeing. Our collaborative and inclusive culture fosters individuality while providing ample opportunities for professional development and career progression, allowing you to make a significant impact in shaping client relationships. Join us as a CRM Manager and be part of a team where your expertise will drive strategic initiatives and influence senior stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager in England
✨Tip Number 1
Network like a pro! Reach out to current employees at the firm through LinkedIn or industry events. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini presentation or case study that highlights your CRM expertise and how it can benefit the firm. This will demonstrate your proactive approach and strategic thinking.
✨Tip Number 3
Be ready for the interview! Research the firm's current CRM practices and think about how you can improve them. We want to see you come in with ideas that align with their goals and show your analytical prowess.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace CRM Manager in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the CRM Manager role. Highlight your experience with CRM systems, especially InterAction+, and any relevant achievements that showcase your ability to drive adoption and deliver ROI.
Craft a Compelling Cover Letter:Use your cover letter to tell your story! Explain why you're passionate about CRM-driven marketing and how your analytical skills can benefit the firm. Don’t forget to mention your experience in managing teams and influencing stakeholders.
Showcase Your Technical Skills:Since this role requires technical expertise, be sure to detail your familiarity with CRM platforms and email marketing tools. Mention specific projects where you’ve optimised systems or improved data governance to demonstrate your capabilities.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Carter Murray
✨Know Your CRM Inside Out
Make sure you’re well-versed in the specifics of CRM systems, especially InterAction+. Brush up on your knowledge of reporting, segmentation, and how to optimise the platform. Being able to discuss these elements confidently will show that you’re ready to lead the firm’s CRM function.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive decisions in previous roles. Be ready to discuss how you’ve delivered measurable ROI through CRM strategies. This will demonstrate your analytical thinking and ability to influence senior stakeholders effectively.
✨Communicate with Impact
Practice translating complex CRM concepts into simple, relatable business value. Use storytelling techniques to illustrate your points during the interview. This will help you connect with the interviewers and showcase your exceptional communication skills.
✨Demonstrate Leadership and Team Development
Be prepared to talk about your experience in line management and mentoring. Share specific examples of how you’ve built high-performing teams and delivered training. This will highlight your capability to manage the CRM Executive and foster a collaborative culture within the firm.
