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- Tasks: Lead the CRM transition and ensure data quality for a top law firm.
- Company: Join a leading international law firm in London with a dynamic team.
- Benefits: Competitive salary, professional development, and a chance to work with senior stakeholders.
- Other info: Collaborative environment with opportunities for growth and learning.
- Why this job: Be the go-to expert for CRM and make a real impact during an exciting transition.
- Qualifications: Experience with Intapp DealCloud, strong data skills, and excellent communication.
The predicted salary is between 50000 - 65000 £ per year.
A leading international law firm is seeking a CRM Specialist to join its London office and take ownership of CRM data quality, governance and user support. This is a pivotal role within the Marketing & Business Development team, working closely with senior stakeholders and global colleagues. The position comes at an exciting moment for the firm, as it prepares to transition from InterAction to Intapp DealCloud in 2026. The successful candidate will act as the London subject‑matter expert, ensuring the CRM is accurate, trusted and used effectively across the office.
Key Responsibilities
- Lead CRM transition for the London office, acting as the local expert during the migration from InterAction to Intapp DealCloud and supporting smooth adoption across all user groups.
- Provide hands‑on user support, including one‑to‑one partner engagement, tailored training, and guidance on best‑practice CRM usage.
- Maintain high data quality, ensuring contact and company records are accurate, consistent and compliant with firm standards and data protection requirements.
- Manage and cleanse CRM data, including updating contact details, resolving duplicates, maintaining mailing lists and entering new records.
- Produce CRM reports and lists to support Business Development activity and improve data access across the team.
- Uphold data governance, maintaining clear processes, documentation and alignment with global CRM standards.
Qualifications
- Extensive hands‑on experience with Intapp DealCloud and InterAction.
- Strong data stewardship skills, including data cleansing, governance and quality control.
- Confident conducting desk‑based research to verify contact and company information.
- Exceptional attention to detail and accuracy.
- Proactive, flexible and hands‑on approach with strong ownership.
- Excellent written and verbal communication skills, with confidence working directly with senior stakeholders.
- Collaborative team player with resilience and professionalism.
CRM Specialist - Intapp DealCloud employer: Carter Murray
Contact Detail:
Carter Murray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Specialist - Intapp DealCloud
✨Tip Number 1
Network like a pro! Reach out to current employees at the firm or similar companies on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the firm's transition to Intapp DealCloud and be ready to discuss how your skills can help with that. We want to show them we’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more we practice, the more confident we’ll feel when it’s our turn.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds. Let’s remind them why we’re the best choice for the CRM Specialist role!
We think you need these skills to ace CRM Specialist - Intapp DealCloud
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Specialist. Highlight your experience with CRM systems, especially Intapp DealCloud and InterAction, and showcase your data stewardship skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on experience, your proactive approach, and how you can support the transition to Intapp DealCloud. Let us know what makes you tick!
Showcase Your Communication Skills: Since you'll be working closely with senior stakeholders, it's crucial to demonstrate your excellent written communication skills. Make sure your application is clear, concise, and free of errors. We appreciate attention to detail, so show us what you've got!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy – just follow the prompts and let us know you’re interested in joining our team!
How to prepare for a job interview at Carter Murray
✨Know Your CRM Inside Out
Make sure you’re well-versed in both InterAction and Intapp DealCloud. Familiarise yourself with their features, benefits, and any potential challenges during the transition. This will show your interviewers that you’re not just a candidate, but a knowledgeable expert ready to take charge.
✨Showcase Your Data Stewardship Skills
Prepare examples of how you've maintained data quality in previous roles. Be ready to discuss specific instances where you’ve managed data cleansing or governance. This will highlight your attention to detail and your proactive approach, which are crucial for this role.
✨Engage with Stakeholders
Since this role involves working closely with senior stakeholders, practice how you would communicate with them. Think of scenarios where you’ve successfully engaged with senior team members and be prepared to share those experiences. This will demonstrate your confidence and professionalism.
✨Prepare for Hands-On User Support Questions
Expect questions about how you would provide user support and training. Think about tailored training sessions you’ve conducted in the past and how you ensured users felt comfortable with new systems. This will show your collaborative spirit and your ability to lead during the transition.