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For Companies At a Glance
- Tasks: Shape client engagement strategies and support key client relationships.
- Company: Forward-thinking law firm focused on client success and innovation.
- Benefits: Collaborative environment, professional growth, and opportunities to make an impact.
- Why this job: Be at the heart of client strategy and drive meaningful change.
- Qualifications: Experience with CRM systems and strong organisational skills.
- Other info: Join a dynamic team dedicated to continuous improvement and client excellence.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity for a Client Relationship Manager to join a forward-thinking law firm. This role sits at the heart of the firm's client strategy, supporting the development, growth and long-term success of key client relationships.
The Role
As a key member of the Client Relationship Team, you will help shape how the firm engages with and supports its most important clients. Working closely with senior stakeholders across the business, you will play a pivotal role in onboarding, embedding and strengthening strategic client accounts. You will contribute to the firm’s client development framework, ensuring best practice is consistently applied and that client insights are captured, shared and acted upon. Collaboration is central to this role — you will work alongside colleagues in Client Listening, Business Development and New Business to ensure client strategies and growth priorities are aligned. You will also support client-led initiatives and internal communications that showcase client successes and deepen engagement across the firm.
Key Responsibilities
- Partner with Client Leads and client teams to identify and support client development opportunities.
- Coordinate client development calls, strategy meetings and account reviews, ensuring actions are captured and progressed.
- Produce and maintain core client relationship tools, including account plans, quarterly relationship statements, team sheets, relationship maps, welcome packs and management information reports.
- Work with the Client Listening function to gather, analyse and report on client feedback, ensuring insights feed into account plans.
- Conduct independent client listening and build direct relationships with key client contacts.
- Monitor client and industry news, commissioning research to support account strategies.
- Develop a deep understanding of client organisations to identify opportunities for growth and cross-selling.
- Support secondees with guidance, briefings and debriefs to strengthen the firm’s position with clients.
- Assist with client development initiatives such as events, panel days and client-focused programmes.
- Deliver training on client relationship tools and best practice to internal stakeholders.
- Support internal communications relating to client activity and key client announcements.
- Champion client-centric behaviours and contribute to the firm’s Client Excellence agenda.
- Share cross-selling opportunities and insights with senior stakeholders across the business.
Skills experience with CRM systems (e.g., InterAction) is an advantage. Highly organised, proactive and able to work independently with accuracy and attention to detail.
The Team
You will join a dynamic Client Relationship Team dedicated to driving innovation, strengthening client partnerships and embedding a culture of listening and continuous improvement. The team plays a vital role in understanding client needs, identifying opportunities, mitigating risk and shaping initiatives that enhance the client experience across the firm.
Client Development Manager employer: Carter Murray
Contact Detail:
Carter Murray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Development Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Show your enthusiasm! When you get the chance to chat with someone from the firm, whether it’s an interview or an informal coffee, let your passion for client development shine through. Share your ideas on how you can contribute to their client strategy and make a lasting impression.
✨Tip Number 3
Be prepared to discuss real-life examples. Think of situations where you’ve successfully managed client relationships or contributed to client development initiatives. This will help you demonstrate your skills and show that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After any meeting or interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a simple gesture that keeps you on their radar and shows your professionalism. And hey, if you’re keen on this role, apply through our website to make sure your application stands out!
We think you need these skills to ace Client Development Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Development Manager role. Highlight your experience in client relationship management and how it aligns with our firm's goals. We want to see how you can contribute to our client strategy!
Showcase Your Skills: Don’t forget to mention your organisational skills and any experience with CRM systems. We’re looking for someone who can manage multiple client accounts effectively, so give us examples of how you've done this in the past.
Be Authentic: Let your personality shine through in your application. We value collaboration and a client-centric approach, so share your passion for building relationships and how you’ve successfully engaged with clients before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. We can’t wait to hear from you!
How to prepare for a job interview at Carter Murray
✨Know Your Clients
Before the interview, dive deep into understanding the firm's key clients and their industries. Familiarise yourself with recent news, challenges, and opportunities they face. This will not only show your genuine interest but also help you discuss how you can contribute to strengthening those relationships.
✨Showcase Your Collaboration Skills
Since collaboration is central to this role, prepare examples of how you've successfully worked with different teams in the past. Highlight specific instances where your teamwork led to successful client outcomes or innovative solutions. This will demonstrate that you're a team player who can thrive in a dynamic environment.
✨Be Proactive with Insights
Think about how you can bring value to the firm by sharing insights from your previous experiences. Prepare to discuss how you've gathered and acted upon client feedback in the past. This will illustrate your proactive approach to client development and your commitment to continuous improvement.
✨Master the Tools of the Trade
Familiarise yourself with CRM systems, especially if you have experience with tools like InterAction. Be ready to discuss how you've used these tools to manage client relationships effectively. If you haven't used them before, consider researching their functionalities to show your willingness to learn and adapt.
