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- Tasks: Lead marketing operations, enhance client experiences, and manage data insights.
- Company: Purpose-driven professional services firm with a supportive culture.
- Benefits: Excellent benefits, wellbeing-first approach, and hybrid working options.
- Why this job: Shape core operations and make a lasting impact in a dynamic environment.
- Qualifications: Experience in marketing operations, CRM, and data management required.
- Other info: Collaborative leadership role with opportunities for professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Hybrid, 2 days from the office • Based from any of their multiple regional offices
Are you a data‑driven, systems‑focused marketing operations leader looking to make a real impact? This is a fantastic opportunity to shape the infrastructure, processes, and insights that power a national professional services firm with a strong purpose‑led culture. My Client is looking for a Head of Marketing Operations, Data & Insights to ensure our BD & Marketing function operates efficiently, delivers high-quality client experiences, and enables insight‑led decision‑making across the firm.
What You’ll Lead
- Client Experience & Insight: Build and run the firmwide client feedback programme. Use insights to drive consistent, high-quality client experiences.
- CRM, Data & Reporting: Lead the rollout, adoption, and governance of a new CRM system. Maintain high-quality data and deliver dashboards that inform decision‑making.
- Martech & Supplier Management: Own the full marketing technology stack and ensure tools are integrated and effective. Manage suppliers, contracts, and platform performance.
- Process & Workflow Improvement: Create efficient workflows for creative, events and marketing requests. Ensure processes are documented, consistent, and scalable.
- Team Leadership: Manage and support the CRM, Insights and Events team. Oversee the marketing operations budget.
About You
- Experienced in marketing operations, CRM, or data roles within professional services or a similar environment.
- Strong in CRM adoption, analytics, reporting, and data quality management.
- Skilled at improving workflows and operational processes.
- Experienced with client feedback programmes and insight generation.
- Strong commercial awareness and confident in managing suppliers.
- Collaborative leader, process‑minded, and able to influence stakeholders.
What’s on Offer
- A purpose‑driven organisation with a supportive culture.
- Excellent benefits, a wellbeing‑first approach, and hybrid/flexible working.
- The chance to shape a core operational function and make a long-lasting impact.
Head of Marketing Operations, Data and Insights in Birmingham employer: Carter Murray
Contact Detail:
Carter Murray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Marketing Operations, Data and Insights in Birmingham
✨Tip Number 1
Network like a pro! Reach out to connections in the marketing operations field, especially those who work in professional services. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've improved workflows or managed CRM systems in the past. We want to hear about your successes and how you can bring that magic to our team.
✨Tip Number 3
Research the company culture! Understand their purpose-driven approach and think about how your values align. This will help you connect with interviewers and show that you're a great fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team at StudySmarter.
We think you need these skills to ace Head of Marketing Operations, Data and Insights in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in marketing operations, CRM, and data roles, and don’t forget to showcase your skills in improving workflows and managing suppliers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our purpose-driven culture. Be specific about your achievements in client feedback programmes and insight generation.
Showcase Your Data Skills: Since this role is all about data and insights, make sure to highlight your experience with analytics, reporting, and maintaining high-quality data. We want to see how you've used data to drive decision-making in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Carter Murray
✨Know Your Data Inside Out
As a Head of Marketing Operations, you'll need to demonstrate your expertise in data management and analytics. Brush up on the latest trends in CRM systems and be ready to discuss how you've used data to drive decision-making in previous roles.
✨Showcase Your Leadership Skills
This role involves managing teams and influencing stakeholders. Prepare examples of how you've successfully led teams or projects in the past, focusing on your collaborative approach and ability to improve workflows.
✨Understand the Client Experience
Since client feedback is crucial for this position, think about how you've implemented client feedback programmes before. Be ready to share specific insights you've gained from these initiatives and how they improved client experiences.
✨Be Ready to Discuss Martech
Familiarise yourself with the marketing technology stack and be prepared to talk about how you've managed suppliers and contracts. Highlight any experience you have with integrating tools and ensuring their effectiveness in driving marketing operations.