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- Tasks: Drive operational excellence and support key legal departments in a leading law firm.
- Company: Join an award-winning national law firm with a strong reputation for excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with opportunities to collaborate across multiple offices.
- Why this job: Be a central player in enhancing performance and making a real impact.
- Qualifications: Experience in operations or senior PA roles, strong communication, and project management skills.
The predicted salary is between 45000 - 55000 £ per year.
Birmingham, Bristol or Leeds | Hybrid 1 day a month in the office
A leading national law firm is seeking a highly organised, proactive Business Operations Manager to support one of its major legal departments and play a central role in driving operational excellence, consistency and performance across the business. This is an exciting opportunity to join a forward‑thinking, award‑winning law firm recognised for its work across commercial, corporate, regulatory, employment, litigation and advisory services. With a strong national footprint and a reputation for excellence, the firm continues to grow year on year and is investing heavily in its people, infrastructure and future strategy.
The Role
As a Business Operations Manager (BOM), you will provide essential operational management support to Department Heads and partners, ensuring the smooth running of a busy national legal department. You’ll act as a trusted adviser, project manager and connector, helping to drive improvements, embed best practice and support the delivery of departmental objectives. You will support either the Litigation, Advisory & Regulatory department or the Employment, Pensions & Immigration department.
Key Responsibilities
- Coordinating partner and fee earner meetings, including agendas, papers, minutes and action tracking
- Running bi‑monthly operational meetings with other Business Operations Managers
- Maintaining annual departmental management trackers and key deadlines
- Project managing departmental initiatives and maintaining action registers
- Supporting updates to departmental business plans and coordinating partner actions
- Planning and delivering departmental away days
- Managing IT kit approval processes
- Maintaining central filing of financial information for Department Heads
- Assisting with budgeting, data collation and spreadsheet preparation
- Reviewing utilisation data and providing weekly summaries
- Monitoring KPIs and liaising with Finance on aged lock‑up
- Streamlining write‑off processes and monitoring leakage
- Supporting the Best Practice Partner and Department Head on risk and compliance
- Tracking performance against risk and best practice objectives
- Liaising with the Risk & Best Practice team and coordinating audit requirements
- Working with BD & Marketing on assessments, reports and team plans
- Coordinating directory submissions and ensuring CVs and profiles are up to date
- Maintaining departmental marketing databases for tenders
- Scheduling internal training and managing external training requests and budgets
- Providing administrative support for recruitment processes
- Coordinating appraisals, objectives, promotions and pay review cycles
- Managing the departmental holiday approval process
- Identifying transformation opportunities and supporting project work
- Managing departmental HighQ sites
What You’ll Bring
- Significant experience in a similar operational role, or as a senior PA/management assistant at board level.
- Exceptional written and verbal communication skills.
- Ability to handle confidential information with discretion.
- Strong influencing skills and confidence in challenging conversations.
- Solid understanding of financial processes and reporting.
- Project management experience.
- High attention to detail, strong organisational skills and a proactive mindset.
- Ability to collaborate effectively with peers across multiple offices.
- Advanced Microsoft Office skills (Word, Excel, PowerPoint).
- Willingness to travel occasionally to other UK offices.
Business Operations Manager in Birmingham employer: Carter Murray
Contact Detail:
Carter Murray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at the firm through LinkedIn or industry events. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the firm's recent projects and values. We want to show that we’re not just interested in the role, but also in how we can contribute to their success.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. We need to nail our responses, especially around operational management and project delivery, to stand out.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit.
We think you need these skills to ace Business Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Operations Manager role. Highlight your relevant experience and skills that match the job description, like project management and operational support. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements and how they relate to the responsibilities listed in the job description. Let us know what excites you about working with us!
Showcase Your Communication Skills: Since exceptional written communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet approachable. We appreciate a well-structured application that reflects your attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Carter Murray
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Business Operations Manager role. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you articulate how you can contribute to the firm's operational excellence.
✨Showcase Your Project Management Skills
Since project management is a crucial part of this role, prepare specific examples from your past experiences where you've successfully managed projects. Highlight your ability to coordinate meetings, track actions, and deliver results, as these are essential skills for the position.
✨Demonstrate Your Communication Prowess
Exceptional communication skills are a must for this role. Be ready to discuss how you've effectively communicated with various stakeholders in previous positions. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to handle challenging conversations.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with insightful questions about the firm’s operations and future strategies. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.