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- Tasks: Manage customer complaints and ensure compliance with legal and regulatory standards.
- Company: Join a specialist compliance team in a supportive and inclusive environment.
- Benefits: Competitive salary, flexible benefits, generous leave, and a group pension scheme.
- Other info: Opportunity for continuous learning and career growth in a diverse workplace.
- Why this job: Make a real difference by improving services and ensuring compliance in a dynamic role.
- Qualifications: Strong communication skills and experience in customer service or complaints handling preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Compliance Officer to join the small specialist compliance team based in Newbury, Berkshire. The team provides support, advice and guidance to all offices to ensure compliance with legal and regulatory obligations including RICS regulations, anti‑money laundering, data protection and FCA compliance. The role will include providing support on general compliance matters to the firm with particular responsibility for the day‑to‑day management of complaints and claims.
Customer Complaints Management
- Act as the main point of contact for customer complaints; managing the complaints process from receipt to resolution.
- Investigate complaints by gathering relevant information, liaising with internal teams, and reviewing documentation.
- Provide timely, clear, and professional written responses ensuring complaints are managed in line with company policies and regulatory requirements.
- Maintain accurate and detailed records of all complaints and actions taken.
- Assist with the preparation of management information, dashboards and reports.
- Identify trends in complaints and provide feedback to improve services, processes, or policies.
Compliance Support
- Support the team with general compliance and monitoring activities, including office monitoring reviews, to ensure adherence to legal, industry and company standards.
- Assist in maintaining and updating policies and procedures.
- Maintain accurate and organised records of all compliance related documentation.
- Provide support for compliance training sessions and awareness initiatives.
- Provide firm‑wide guidance and advice as part of risk management activities.
What will it take to be successful?
The successful candidate will have strong written and verbal communication skills, including the ability to produce clear, professional correspondence. They will be highly organised, detail‑focused and able to manage multiple priorities in a fast‑paced environment while meeting deadlines. They will demonstrate sound judgement, strong comprehension skills, and the ability to independently research and clearly present complex information. Proficiency in Microsoft Word and Excel is required. Previous experience in a customer‑service or complaints‑handling role is preferable, and experience within the property industry would be beneficial but not essential.
Benefits: Competitive salary, group pension, flexible benefits, referral schemes and generous annual leave. Equal Opportunity Employer: We are dedicated to driving diversity and inclusion in the workplace and encourage continuous learning and development.
Compliance Officer in Newbury employer: Carter Jonas LLP
Contact Detail:
Carter Jonas LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Officer in Newbury
✨Tip Number 1
Network like a pro! Reach out to people in the compliance field, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of compliance regulations and best practices. We recommend practising common interview questions and having examples ready that showcase your problem-solving skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email to express your appreciation and reiterate your interest in the role. It shows professionalism and keeps you on their radar.
✨Tip Number 4
Apply through our website for the best chance of landing that Compliance Officer role! We love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Compliance Officer in Newbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in compliance and customer complaints management. We want to see how your skills align with the role, so don’t hold back on showcasing your strengths!
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear, professional, and free of errors. Use concise language and structure your thoughts logically – we love a well-organised application!
Highlight Relevant Experience: If you’ve got previous experience in a customer-service or complaints-handling role, make it shine! Share specific examples of how you’ve managed complaints or ensured compliance in past positions. This will help us see your potential fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Carter Jonas LLP
✨Know Your Compliance Stuff
Make sure you brush up on the key compliance regulations relevant to the role, like RICS regulations and anti-money laundering laws. Being able to discuss these confidently will show that you're serious about the position and understand the landscape you'll be working in.
✨Master the Complaints Process
Since customer complaints management is a big part of the job, prepare to talk about how you would handle complaints from start to finish. Think of examples from your past experiences where you successfully resolved issues and how you documented those processes.
✨Show Off Your Organisational Skills
The role requires strong organisational skills, so be ready to demonstrate how you manage multiple priorities. You could share specific tools or methods you use to stay organised, especially when dealing with compliance documentation and reports.
✨Communicate Clearly and Professionally
Since strong written and verbal communication skills are essential, practice articulating your thoughts clearly. You might even want to prepare a few examples of professional correspondence you've handled in the past, as this will highlight your ability to communicate effectively in a compliance context.