Tenancy Operations Manager in Birmingham

We are looking for an experienced and motivated Tenancy Operations Manager to join our Infrastructure Asset Management team in Birmingham.

Working alongside our arrears and asset management teams, you will play a key role in the management of tenancy matters across a diverse portfolio, ensuring lease events, notices, disputes and legal processes are delivered efficiently, accurately and in line with client requirements.

This is an excellent opportunity for an organised and commercially minded professional to take ownership of a broad range of tenancy operations activities, working closely with clients, tenants, legal representatives and internal stakeholders.

The role offers the chance to make a meaningful contribution to service delivery, continuous improvement and the ongoing growth of our Infrastructure Asset Management business.

• Main Tasks
• Co-ordinate and process rent review notices in line with client instructions and agreed timescales.
• Manage and oversee rent review disputes, liaising with internal stakeholders and external legal representatives where required.
• Manage Notice to Quit processes on behalf of clients.
• Prepare case summaries and legal instruction forms to support legal referrals.
• Compile legal packs and supporting evidence for tenancy-related proceedings.
• Act as the primary point of contact for client liaison on legal and tenancy matters.
• Prepare and deliver accurate, timely reporting to clients.
• Review and assure the quality and accuracy of data used in legal cases and tenancy matters.
• Support the maintenance of detailed records relating to debt recovery and tenancy activities.
• Liaise effectively with clients, tenants, finance teams and asset managers to ensure a coordinated approach.
• Contribute to continuous improvement initiatives and support the wider management team in driving service excellence.
• Assist with the mobilisation and implementation of new contracts and portfolio instructions.

What will it take to be successful?

You will bring substantial experience from a property management or legal practice environment, together with a strong understanding of tenancy processes and the ability to manage complex casework with confidence.

An excellent communicator with strong relationship management skills, you will be comfortable working with a wide range of stakeholders and balancing multiple priorities in a fast-paced environment.

You will have a keen eye for detail, strong analytical abilities and a proactive approach to problem solving, ensuring work is delivered accurately and to a high standard.

Experience leading or supporting teams would be advantageous, alongside a collaborative mindset, strong organisational skills and a commitment to delivering exceptional service for clients.

We offer a highly competitive rewards package including group pension, flexible benefits, referral schemes and generous annual leave.

As an equal opportunity employer, we are dedicated to driving diversity and inclusion in the workplace.

Learning and development is important to us; we encourage everyone to continue developing to optimise their performance and fulfil their potential.

We have an agile flexible working policy; many of our team work flexibly, we would be happy to talk to you about how this could work for you.

We enjoy what we do, and we do it well, which is why 80% of our business comes from repeat clients.

About us

Since 1855, Carter Jonas has grown to be one of the largest and most respected property consultancies in the UK with a network of 34 offices across England and Wales, employing more than 1,000 partners and employees.

Our tailored service and Simply Better Advice have enabled us to forge lasting, intelligent and trusting partnerships with our clients.

These long-standing relationships are our most important and most closely protected asset.

From private landowners to local authorities, pension funds to farmers – our universe of client experience is among the most varied in UK property.

We employ the very best people.

We are a place where people want to work, and our culture is both collaborative and business minded.

We have experts in every field who deliver long term advice that enhances our clients’ future prosperity.

Ahead of the curve, we are pioneering in the use of technology within the property industry, making Carter Jonas a hugely exciting place to work.

Our values

• Approachable – We treat every relationship with respect, integrity, and warmth
• Effective – We do what we say we will, we do it well and we are accountable
• Ambitious – We are ambitious for our clients and for our firm

We look to recruit individuals who represent our core values, but who can also demonstrate the six Carter Jonas competencies that are the foundation of our career pathways.

• These competencies will aide their personal development in the business, and comprise of:
• Communication - Ensures effective, clear, and relevant communications in support of business objectives
• People - Demonstrates leadership in conduct and effectively manages and develops people to optimise performance through others
• Business Development & Client Care - Ensures effective communication to facilitate excellent client care and collaboration and pursuing opportunities for increased business and profit mindful of the Firm’s heritage and values
• Use of Technology - Modern, Agile, Digital Employee
• Teamwork - Recognises the importance of working with others, to collaborate and co-operate to achieve business
• Personal Effectiveness & Productivity- Engage, promote, and adhere to compliance requirements including all internal processes and procedures which manage risk and enhance productivity.
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