At a Glance
- Tasks: Support daily office operations and provide excellent customer service.
- Company: Join a dynamic team at a leading Birmingham office.
- Benefits: Enjoy flexible benefits, competitive salary, and additional leave options.
- Other info: Part-time role with opportunities for growth and collaboration.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 12 - 15 £ per hour.
We are currently seeking an Office Assistant to oversee the smooth operation and day to day running of our Birmingham office. The post holder will provide support with the completion of a variety of tasks including acting as a health and safety administrator, greeting guests and visitors to the office, answering telephone calls and relaying messages to the various teams from across the office as appropriate. The successful candidate will demonstrate the drive and enthusiasm to make the role their own and contribute positively to the team. This is a part-time role, working Monday to Thursday (5 hours per day), with a requirement to attend the office. We offer a competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on!
Main tasks:
- Assist in the smooth operation and day to day running of the office.
- Provide a high level of customer service to all clients and Carter Jonas staff who visit or contact the office.
- Act as a first aider and fire marshal.
- Monitor and order inventory for office and break room supplies.
- Ensure all post and deliveries are distributed to relevant colleagues and teams throughout the office daily.
- Assist with maintaining the condition of the office, including enforcement of a clear desk policy.
- Handle enquiries received via telephone, email or in person.
- Perform general office duties such as filing and photocopying.
- Manage the booking of multiple meeting rooms.
- Meet and greet attendees for meetings, including arranging refreshments.
- Ensure meeting rooms and client-facing areas of the office are always kept in presentable condition.
- Provide ad hoc administrative assistance to teams across the office as and when required.
This job description is not exhaustive, and the jobholder will be required to undertake additional duties to ensure the smooth running of the department.
What will it take to be successful?
- Experience in a similar role is desirable.
- A professional telephone manner, exceptional customer services and good communication skills.
- A natural ability to collaborate with internal and external people, demonstrating a willingness to consult others for ideas, advice and direction when needed.
- Attention to detail is paramount, along with strong organisational skills with the ability to prioritise and multi-task.
- Proficiency in Microsoft Word, Excel and PowerPoint & Outlook.
- A strong team player with good interpersonal skills and effective time management skills.
Office Assistant - Part Time in Birmingham employer: Carter Jonas LLP
Carter Jonas is an exceptional employer, offering a supportive and dynamic work environment in the heart of Birmingham. As an Office Assistant, you will benefit from a competitive salary and a flexible benefits package tailored to your needs, alongside opportunities for personal and professional growth within a collaborative team. Our commitment to employee well-being and development makes us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Office Assistant - Part Time in Birmingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Carter Jonas LLP and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Carter Jonas LLP and let us see your personality shine through!
We think you need these skills to ace Office Assistant - Part Time in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Carter Jonas LLP.
Get Familiar with Our Brand:Before applying, take some time to learn about Carter Jonas LLP and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Carter Jonas LLP
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Carter Jonas LLP.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Carter Jonas LLP will surely appreciate.
