Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support our Helpdesk service and ensure smooth operations across property management contracts.
- Company: Join Carter Jonas, a leading property consultancy with a collaborative culture.
- Benefits: Enjoy a competitive salary, flexible benefits, and generous annual leave.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Strong IT skills, excellent communication, and customer service abilities required.
- Other info: Flexible working options available and opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
Our Asset Management team are looking for a coordinator to join our team based in Birmingham to support the smooth running of our Helpdesk service. This includes liaising with internal stakeholders, subcontractors, external clients, and tenants to ensure efficient service delivery, adherence to KPIs, and a consistently high standard of customer care.
You will join a large team of professionals, including administrators, coordinators, project managers, surveyors and partners. Based in our Birmingham hub office, you will be part of a community of over 100 colleagues across various divisions. This means plenty of exciting events, office socials, health and wellbeing initiatives, and fundraising activities to get involved in.
We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! In addition, we welcome applications from those seeking flexible or agile working arrangements and this can be discussed at the application stage.
Act as the first point of contact for all Helpdesk telephone and email enquiries across all property management contracts. Allocate incoming work requests to the appropriate asset managers and/or subcontractors. Liaise with telecoms providers regarding access requests and related enquiries. Support the arrangement of appointments with tenants and telecoms providers. Ensure all properties maintain full compliance in line with the requirements of each contract. Manage tenant and subcontractor expectations effectively when processing repairs and maintenance requests. Escalate customer complaints where required. Provide support to the team in improving and streamlining processes and reporting activities.
What will it take to be successful? The ideal candidate will have strong IT skills, including proficiency in Excel. They will be highly organised, able to prioritise effectively, and thrive in a fast‑paced environment while managing multiple deadlines. With excellent communication and customer service skills, they will confidently engage with a range of stakeholders and build strong client relationships. They will work well under pressure, demonstrate initiative, maintain confidentiality, and show high attention to detail.
We offer a highly competitive rewards package including group pension, flexible benefits, referral schemes and generous annual leave. As an equal opportunity employer, we are dedicated to driving diversity and inclusion in the workplace. Learning and development is important to us; we encourage everyone to continue developing to optimise their performance and fulfil their potential. We have an agile flexible working policy; many of our team work flexibly, we would be happy to talk to you about how this could work for you.
We enjoy what we do, and we do it well, which is why 80% of our business comes from repeat clients.
About us: Since 1855, Carter Jonas has grown to be one of the largest and most respected property consultancies in the UK with a network of 34 offices across England and Wales, employing more than 1,000 partners and employees. Our tailored service and Simply Better Advice have enabled us to forge lasting, intelligent and trusting partnerships with our clients. These long-standing relationships are our most important and most closely protected asset. From private landowners to local authorities, pension funds to farmers – our universe of client experience is among the most varied in UK property. We employ the very best people. We are a place where people want to work, and our culture is both collaborative and business minded. We have experts in every field who deliver long term advice that enhances our clients’ future prosperity.
Our values:
- Approachable – We treat every relationship with respect, integrity, and warmth
- Effective – We do what we say we will, we do it well and we are accountable
- Ambitious – We are ambitious for our clients and for our firm
We look to recruit individuals who represent our core values, but who can also demonstrate the six Carter Jonas competencies that are the foundation of our career pathways. These competencies will aide their personal development in the business, and comprise of:
- Communication - Ensures effective, clear, and relevant communications in support of business objectives
- People - Demonstrates leadership in conduct and effectively manages and develops people to optimise performance through others
- Business Development & Client Care - Ensures effective communication to facilitate excellent client care and collaboration and pursuing opportunities for increased business and profit mindful of the Firm’s heritage and values
- Use of Technology - Modern, Agile, Digital Employee
- Teamwork - Recognises the importance of working with others, to collaborate and co-operate to achieve business
- Personal Effectiveness & Productivity - Engage, promote, and adhere to compliance requirements including all internal processes and procedures which manage risk and enhance productivity.
Coordinator in Birmingham employer: Carter Jonas LLP
Contact Detail:
Carter Jonas LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show how you align with their approach, especially around customer care and teamwork, to make a lasting impression.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being able to articulate your thoughts clearly will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining our team.
We think you need these skills to ace Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Coordinator role. Highlight your relevant experience in customer service and communication, as these are key for liaising with stakeholders and ensuring smooth operations.
Show Off Your IT Skills: Since strong IT skills are a must, especially in Excel, don’t forget to mention any specific software or tools you’re proficient in. We want to see how tech-savvy you are and how you can contribute to our efficient service delivery.
Demonstrate Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or deadlines in a fast-paced environment. This will show us that you can thrive under pressure and keep everything running smoothly.
Be Yourself!: We love authenticity! Let your personality shine through in your application. Share your passion for customer care and teamwork, and don’t hesitate to express why you want to join our vibrant community at StudySmarter.
How to prepare for a job interview at Carter Jonas LLP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Coordinator role and its responsibilities. Familiarise yourself with the Helpdesk service and how it operates within the Asset Management team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since strong IT skills, especially in Excel, are crucial for this role, be prepared to discuss your experience with these tools. Consider bringing examples of how you've used Excel to manage data or streamline processes in previous roles. This will demonstrate your capability and readiness to hit the ground running.
✨Communicate Like a Pro
Excellent communication is key in this role, so practice articulating your thoughts clearly and concisely. Think about scenarios where you've successfully liaised with stakeholders or resolved customer issues. Sharing these experiences will highlight your ability to build strong relationships and manage expectations effectively.
✨Emphasise Your Organisational Skills
The job requires someone who can thrive in a fast-paced environment while managing multiple deadlines. Prepare to discuss specific strategies you've used to stay organised and prioritise tasks. This could include using project management tools or techniques that have helped you maintain high attention to detail under pressure.
