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- Tasks: Lead a dynamic team in managing debt recovery and client relationships.
- Company: Join a vibrant property management firm with a collaborative spirit.
- Benefits: Enjoy a competitive salary, flexible benefits, and options for remote work.
- Why this job: Make a real difference in tenant relations while developing your leadership skills.
- Qualifications: Experience in property management and strong team leadership abilities.
- Other info: Engage in exciting office events and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced and motivated Credit Control and Accounts Manager to lead our Credit Control team within our Property and Asset Management team. The role is pivotal in managing debt recovery for two of our largest residential portfolios, working closely with both the finance and property management team to ensure tenant arrears are minimised and client expectations are exceeded.
The post holder will join our hub office in Birmingham where you will work alongside over 100 professionals across our main divisions which means there are lots of exciting events going on with various office socials, health & wellbeing and fundraising activities to get involved in.
We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! In addition, we welcome applications from those seeking flexible or agile working arrangements and can be discussed at the application stage.
Responsibilities- Lead and manage a team of Accounts Managers, providing guidance and support.
- Ensure team performance aligns with established KPIs and service standards.
- Act as the primary point of contact for client liaison, maintaining strong relationships.
- Prepare and deliver accurate, timely client reports.
- Peer review and assure accuracy of data being used in legal cases.
- Oversee the collection of rents and other monies due.
- Proactively manage our historic arrears project.
- Proactively manage and reduce tenant arrears through effective recovery strategies.
- Maintain precise records of all debt recovery activities.
The successful candidate will have experience in Property Management or
998 - Operational Team Manager in Birmingham employer: Carter Jonas LLP
Contact Detail:
Carter Jonas LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 998 - Operational Team Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for an Operational Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role involves leading a team and liaising with clients, be ready to showcase your leadership style and how you build strong relationships. We want to see your personality shine through!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on your experience in managing teams and reducing tenant arrears, as these are key aspects of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace 998 - Operational Team Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Operational Team Manager. Highlight your experience in credit control and property management, and don’t forget to showcase any leadership roles you've had. We want to see how you can lead our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific achievements that demonstrate your ability to manage teams and reduce tenant arrears. Let us know what excites you about joining our Birmingham hub!
Showcase Your Team Management Skills: Since this role involves leading a team, make sure to highlight your management style and any relevant experiences. Share examples of how you've motivated teams or improved performance in previous roles. We love seeing how you can inspire others!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Carter Jonas LLP
✨Know Your Numbers
As an Operational Team Manager, you'll be dealing with KPIs and financial data. Brush up on your understanding of key metrics related to credit control and debt recovery. Be ready to discuss how you've successfully managed these in the past.
✨Showcase Your Leadership Skills
This role involves leading a team, so prepare examples that highlight your leadership style. Think about times when you’ve motivated your team or resolved conflicts. We want to see how you can inspire others to meet their targets.
✨Understand the Company Culture
Familiarise yourself with the company’s values and culture, especially since they emphasise teamwork and social activities. Mention any relevant experiences that align with their focus on collaboration and community involvement.
✨Prepare for Client Scenarios
Since client liaison is a big part of the job, think of scenarios where you've successfully managed client relationships. Be prepared to discuss how you handle difficult conversations or resolve disputes, as this will show your ability to maintain strong client connections.
