At a Glance
- Tasks: Support customers and ensure a fantastic experience in a fast-paced environment.
- Company: Join CarSupermarket.com, part of the innovative Aramis Group, transforming car purchasing in Europe.
- Benefits: Enjoy a competitive salary, 6 weeks annual leave, training, and perks like free parking and social events.
- Other info: Full training provided, with opportunities for career development in a supportive environment.
- Why this job: Be part of a friendly team where your contributions are valued and excellence is celebrated.
- Qualifications: A full driving licence is required; customer service experience is a plus but not essential.
The predicted salary is between 22000 - 30000 £ per year.
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Are you an experienced Administrator that is passionate about Customer Service and would like to work in a fun, friendly and fast paced environment?
Joining the CarSupermarket.com team at our Stoke Branch as a Service Support Advisor, you will provide support to the Aftersales Manager by ensuring our customers have an awesome experience.
We will offer you:
- A salary of £27,300
- 6 weeks annual leave (rising with length of service)
- Training and career development
- Pension and health care scheme
- Cycle to Work scheme
- Employee of the Month Awards
- Free parking, tea, and coffee
- Paid social events
- Access to dedicated mental health and wellbeing services
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Full branded uniform provided.
- Preferential Service Rates
About us:
CarSupermarket.com is part of the Aramis Group – a pan-European automotive technology group whose ambition is to reinvent car purchasing in Europe – and has been established for over 20 years. Thanks to our continued success, innovation, and investment in the latest technology, we have grown to have nearly 500 team members.
At CarSupermarket.com, we do things a little differently and are proud of our \"no pressure\" environment and transparent sales process.
The Role:
Our Service Support Advisors are individuals who have a friendly and welcoming approach, who are customer focused, well presented and highly organised.
Ideally you will have experience of working in a service/aftersales team, but not essential as full training will be given. Working as a fundamental part of our Aftersales team you will liaise directly with customers to answer their queries including taking telephone bookings and providing progress updates, this is in addition to ensuring that all the relevant records and administrative processes are completed. You must also be able to work well in a high-volume environment. Please note to be considered for this role you must possess a full driving license.
If you want to work for the best in the Automotive industry, where everyone is valued for their contribution, and excellence is never compromised, apply today! Who knows where this different journey will lead you.
We take our obligations regarding G.D.P.R seriously. Please visit our website to read our privacy notice for applicants, you can find them within our careers section.
Job Type: Full-time
Pay: £27,300.00 per year
- Company pension
- Free parking
- On-site parking
Licence/Certification:
- Driving Licence (required)
Reference ID: Service Support Advisor Birmingham
#J-18808-LjbffrService Support Advisor in Birmingham employer: CarSupermarket.com
At CarSupermarket.com, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued. As a Service Support Advisor in our Stoke Branch, you'll enjoy competitive benefits including a generous salary, extensive annual leave, and opportunities for training and career development, all within a fun and fast-paced environment. Join us to be part of a forward-thinking automotive technology group that prioritises employee wellbeing and offers unique perks like free parking and social events.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Advisor in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CarSupermarket.com. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CarSupermarket.com before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Support Advisor in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CarSupermarket.com:Your cover letter is your chance to shine! Tell us why you want to work at CarSupermarket.com specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CarSupermarket.com!
How to prepare for a job interview at CarSupermarket.com
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
