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For Companies At a Glance
- Tasks: Support customers and ensure a fantastic experience in a fast-paced environment.
- Company: Join CarSupermarket.com, a leading automotive tech group with 20+ years of innovation.
- Benefits: Enjoy 6 weeks annual leave, free parking, and access to mental health services.
- Why this job: Be part of a friendly team where your contributions are valued and growth is encouraged.
- Qualifications: Full driving licence required; customer service experience is a plus but not essential.
- Other info: Full training provided; apply now for an exciting career in the automotive industry!
The predicted salary is between 24300 - 30000 £ per year.
Are you an experienced Administrator that is passionate about Customer Service and would like to work in a fun, friendly and fast paced environment? Joining the CarSupermarket.com team at our Barnsley Branch as a Service Support Advisor, you will provide support to the Aftersales Manager by ensuring our customers have an awesome experience.
We will offer you:
- A salary of £27,300
- 6 weeks annual leave (rising with length of service)
- Training and career development
- Pension and health care scheme
- Employee of the Month Awards
- Free parking, tea, and coffee
- Paid social events
- Access to dedicated mental health and wellbeing services
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Full branded uniform provided
- Preferential Service Rates
About us: CarSupermarket.com is part of the Aramis Group – a pan-European automotive technology group whose ambition is to reinvent car purchasing in Europe – and has been established for over 20 years. Thanks to our continued success, innovation, and investment in the latest technology, we have grown to have nearly 500 team members. At CarSupermarket.com, we do things a little differently and are proud of our "no pressure" environment and transparent sales process.
The Role: Our Service Support Advisors are individuals who have a friendly and welcoming approach, who are customer focused, well presented and highly organised. Ideally you will have experience of working in a service/aftersales team, but not essential as full training will be given. Working as a fundamental part of our Aftersales team you will liaise directly with customers to answer their queries including taking telephone bookings and providing progress updates, this is in addition to ensuring that all the relevant records and administrative processes are completed. You must also be able to work well in a high-volume environment. Please note to be considered for this role you must possess a full driving license.
If you want to work for the best in the Automotive industry, where everyone is valued for their contribution, and excellence is never compromised, apply today! Who knows where this different journey will lead you.
We take our obligations regarding GDPR seriously. Please visit our website to read our privacy notice for applicants, you can find them within our careers section.
Job Type: Full-time
Pay: £27,300.00 per year
Company pension
Free parking
On-site parking
Licence/Certification: Driving Licence (required)
Service Support Advisor employer: CarSupermarket.com
Contact Detail:
CarSupermarket.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Advisor
✨Tip Number 1
Familiarise yourself with CarSupermarket.com and their unique approach to customer service. Understanding their 'no pressure' environment will help you align your responses during the interview, showcasing that you fit well within their culture.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are not directly related to the automotive industry. Highlighting your ability to handle queries and provide excellent service will demonstrate your suitability for the Service Support Advisor role.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role involves taking telephone bookings and providing updates, being articulate and friendly on calls will be crucial in making a positive impression.
✨Tip Number 4
Show enthusiasm for the automotive industry and the company's mission. Being genuinely interested in how CarSupermarket.com is reinventing car purchasing can set you apart from other candidates and demonstrate your commitment to the role.
We think you need these skills to ace Service Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or administrative roles. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for working in a fast-paced environment. Mention why you want to join CarSupermarket.com and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CarSupermarket.com
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what CarSupermarket.com values.
✨Demonstrate Organisational Skills
As a Service Support Advisor, being organised is key. Prepare to discuss how you manage your time and tasks effectively, especially in high-volume environments. You might want to mention any tools or methods you use to stay on top of your workload.
✨Familiarise Yourself with the Company
Research CarSupermarket.com and understand their unique approach to customer service and sales. Being able to discuss their 'no pressure' environment and transparent processes will show that you're genuinely interested in the company and its culture.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience in service or aftersales teams, even if you don't have direct experience. Think about transferable skills from other roles and be ready to explain how they can benefit the team at CarSupermarket.com.