At a Glance
- Tasks: Assist customers with online car orders and ensure a smooth delivery experience.
- Company: Join a dynamic automotive tech group focused on reinventing car purchasing.
- Benefits: Earn £26,000 plus OTE of £35,000, with 6 weeks annual leave and more.
- Other info: Enjoy perks like free parking, social events, and mental health support.
- Why this job: Be part of a no-pressure environment and make a real difference in customer satisfaction.
- Qualifications: Customer service experience and strong organisational skills are preferred.
The predicted salary is between 26000 - 35000 £ per year.
Ordering a car online is becoming an increasingly popular option for our customers. We pride ourselves on providing an excellent customer experience and are now looking to improve on this further by having dedicated Customer Delivery Advisors taking care of each online sale. We are looking for dynamic individuals with a great sense of customer service to assist with processing our customer’s online orders through our branches and providing an efficient and excellent experience for the customer, both collecting at branch or arranging the delivery to the customer's front door.
We Will Offer You:
- £26,000 salary and the potential to earn a realistic OTE of £35,000
- 6 weeks annual leave (rising with length of service)
- Training and career development
- Pension and health care scheme
- Cycle to Work scheme
- Employee of the Month Awards
- Free parking, tea, and coffee
- Paid social events
- Access to dedicated mental health and wellbeing services
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
About Us: We are part of the Aramis Group – a pan-European automotive technology group whose ambition is to reinvent car purchasing in Europe – and have been established for over 20 years. Thanks to our continued success, innovation, and investment in the latest technology, we have grown to have nearly 500 team members. We do things a little differently and are proud of our "no pressure" environment and transparent sales process.
What Will You Be Responsible For:
- Liaise with customers to keep them up to date with the progress of their order.
- Check orders and ensure all work is fulfilled on time by the Aftersales department ahead of collection.
- Liaise with the documents and logistics team to ensure the car can be delivered through to the customer.
- Carry out follow-up calls with customers and respond to any queries once the customer has taken ownership of the vehicle.
- Ensure that all customer feedback is captured and reported to the Management Team.
Who are we looking for?
Skills:
- Confident and positive ‘can do’ attitude
- Great organisation and administrative skills
- Good learner with willingness to develop further
- Strong team player
- Flexible
Ideally, you will have existing customer service experience, be IT and PC literate to an intermediate level, be process driven, well organised, show attention to detail, outgoing, friendly and goal orientated. Knowledge required for FCA compliance and regulations is preferred but not essential as training can be given. You must also possess excellent administrative skills and hold a full UK Driving License.
Customer Delivery Advisor in Preston employer: CarSupermarket.com
As a Customer Delivery Advisor at our innovative automotive technology group, you will thrive in a supportive and dynamic work environment that prioritises excellent customer service. With competitive salary packages, extensive training and career development opportunities, and a strong focus on employee wellbeing, we ensure that our team members feel valued and empowered. Enjoy unique benefits such as flexible working arrangements, generous annual leave, and access to an online rewards platform, all while contributing to a transparent and pressure-free sales process.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Advisor in Preston
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us to stand out.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you shine during interviews and show we you're the right fit for the Customer Delivery Advisor role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, making it easier for us to notice your application.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and helps keep you on our radar as we make our decision.
We think you need these skills to ace Customer Delivery Advisor in Preston
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your friendly and positive attitude!
Be Organised and Detail-Oriented:Since this role involves a lot of coordination, it’s crucial to demonstrate your organisational skills. Mention any tools or methods you use to stay organised and ensure everything runs smoothly. We love a candidate who pays attention to detail!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Delivery Advisor role. We appreciate when candidates show they’ve done their homework about us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at CarSupermarket.com
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they aim to improve the online car purchasing experience. This will not only show your interest but also help you align your answers with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This is crucial for a role like Customer Delivery Advisor, where excellent service is key.
✨Demonstrate Your Organisational Skills
Since the role involves liaising with various teams and managing orders, be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and ensure timely follow-ups. This will reassure them that you can handle the responsibilities effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
