At a Glance
- Tasks: Convert online and phone enquiries into appointments and sales while delivering top-notch customer service.
- Company: Join Cars2, a dynamic automotive dealership with a focus on digital retailing.
- Benefits: Enjoy 33 days holiday, company pension, life insurance, and exclusive discounts.
- Other info: Work in a supportive team environment with opportunities for growth and development.
- Why this job: Be the first point of contact for customers and make a real impact in their buying journey.
- Qualifications: Strong communication skills and a proactive attitude; sales experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
A Digital Sales Executive at Cars2 Renault & Dacia Barnsley and Huddersfield focuses on converting online and phone enquiries into appointments and sales while delivering an outstanding customer experience. The role blends customer communication, digital retailing, and support for the wider site team.
The Digital Sales Executive is responsible for handling all incoming and outgoing customer enquiries across phone, email, live chat, and online platforms. The goal is simple: create meaningful conversations that lead to appointments, test drives, and vehicle sales. You’ll be the first point of contact for many customers, so providing a friendly, professional, and efficient experience is essential.
Key Responsibilities:
- Respond promptly to all digital and telephone enquiries, ensuring every customer receives a warm, helpful, and knowledgeable response.
- Qualify customer needs and guide them through the buying journey, from initial enquiry to appointment or sale.
- Proactively follow up with customers to maximise conversion opportunities and maintain strong engagement.
- Maintain accurate records of all customer interactions and updates within the CRM system.
- Work closely with the on‑site sales team to ensure smooth handovers and a seamless customer experience.
- Support the dealership by helping manage online listings, digital adverts, and enquiry platforms.
- Deliver a consistent, high‑quality customer experience that reflects the Cars2 brand values.
- Meet and exceed enquiry‑to‑appointment and enquiry‑to‑sale targets.
- Provide after‑care communication to ensure customer satisfaction and encourage repeat business.
Skills & Experience:
- Strong communication skills with the ability to build rapport quickly.
- Confident handling high volumes of digital and phone enquiries.
- Sales experience (automotive preferred but not essential).
- Excellent organisation and time‑management skills.
- Comfortable working with CRM systems and digital sales tools.
- A proactive, positive attitude with a focus on customer satisfaction.
What Success Looks Like:
- High conversion rates from enquiry to appointment and sale.
- Consistently positive customer feedback.
- Strong collaboration with the on‑site team.
- Accurate, up‑to‑date customer records and follow‑up activity.
Working days: Monday to Friday
Onsite position
Experience: Face to Face Customer: 1 year (required)
Work Location: One in Barnsley and One in Huddersfield (2 positions are available)
Digital Sales Executive Barnsley and Huddersfield in Wakefield employer: Cars 2 Limited
At Cars2 Renault & Dacia, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive benefits including 33 days of holiday, a comprehensive pension scheme, and opportunities for professional development, our Digital Sales Executives in Barnsley and Huddersfield enjoy a supportive environment where they can thrive while delivering outstanding customer experiences.
