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- Tasks: Manage workshop administration, support the Service Manager, and ensure excellent customer care.
- Company: Join Carr's Billington, a leading name in machinery services with a vibrant team culture.
- Benefits: Enjoy competitive salary, 25+ days leave, health support, and flexible benefits.
- Why this job: Be at the heart of a busy workshop and make a real difference every day.
- Qualifications: Strong communication skills, IT proficiency, and a knack for organisation are essential.
- Other info: Great career growth opportunities in a dynamic and supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a highly motivated and organised Service Administrator to join our Machinery Service Department at Carr's Billington, Carlisle. This is a varied and rewarding role, ideal for someone who thrives in a fast-paced environment and enjoys being at the heart of a busy workshop operation. Working closely with the Service Manager, you will play a key role in ensuring the smooth and efficient running of the department, supporting both our customers and internal teams across an extensive product range including Massey Ferguson, Krone, Weidemann, Yamaha, Ovlac, Stihl and Ferris, to name just a few. If you are organised, adaptable and enjoy working at the centre of a busy operation, we'd love to hear from you.
This role involves the day-to-day administration of a busy machinery workshop, ensuring high standards of service, organisation and customer care are consistently delivered.
Responsibilities- Administration of warranty claims and associated documentation
- Invoicing and ongoing customer liaison
- Administration of machine registration and customer care processes
- Supporting the Service Manager with day-to-day team coordination and work scheduling
- Maintaining departmental standards and procedures
- Managing phone and workshop reception, acting as a professional first point of contact
- Acting as a key link between departments and branches across the wider Carr's Billington network
- Undertaking any other tasks associated with the efficient operation of the workshop
- Adhering to all Company and Group policies and procedures, including Safety, Health and Environment, and ensuring compliance with all relevant legislation and approved codes of practice
- Strong written communication skills, with the ability to use clear, concise language appropriate to the audience
- Confident IT user, with a working knowledge of Word, Excel and Outlook
- Excellent interpersonal and communication skills, with the ability to liaise effectively with customers, suppliers and internal stakeholders
- Ability to support and influence the management of a diverse team
- Proven ability to manage change and adapt to unexpected demands
- Strong organisational skills, with the ability to prioritise workload and manage competing deadlines, both independently and as part of a team
- Previous experience in a service, workshop or machinery environment
- Familiarity with agricultural or construction machinery and related administration
- Attractive salary package with annual salary reviews in September
- Minimum of 25 days annual leave
- Employee health and wellbeing support and access to an Employee Assistance Programme
- Sick pay entitlement and health cash plan for everyday health care
- Staff discount on selected products
- Cycle to work scheme
- Flexible life assurance and optional critical illness cover
- Access to My Savings Hub with brand discounts and cashback
- Salary finance benefits including savings schemes and wage advances
- Company pension enrolment after 3 months
- Role-specific training and ongoing development opportunities
Service Administrator - Machinery Division employer: Carrs Billington
Contact Detail:
Carrs Billington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Machinery Division
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Carr's Billington. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing your Massey Fergusons from your Yamahas will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As a Service Administrator, you'll need to liaise with customers and internal teams. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Administrator - Machinery Division
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Administrator role. Highlight your relevant experience in administration and customer service, especially in a busy workshop environment. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your documents well. This will demonstrate your ability to communicate effectively, which is super important for us.
Highlight Your Organisational Skills: In your application, emphasise your organisational abilities and how you've managed competing deadlines in the past. We love candidates who can juggle multiple tasks while keeping everything running smoothly, so share specific examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Carr's Billington!
How to prepare for a job interview at Carrs Billington
✨Know Your Machinery
Familiarise yourself with the brands and products mentioned in the job description, like Massey Ferguson and Stihl. Being able to discuss these products confidently will show your genuine interest and understanding of the role.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational abilities. Think about times when you successfully managed competing deadlines or coordinated a busy team, as this is crucial for the Service Administrator role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since strong written and verbal communication skills are essential, consider doing mock interviews with a friend to refine your responses and ensure you come across as professional and approachable.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics or the specific challenges faced by the Machinery Service Department. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
