Dairy Development / Sales Manager

We are seeking a driven and knowledgeable Dairy Development / Sales Manager to join our successful team in Scotland, based in Strathaven. Combining technical expertise with a commercial mindset, you will work closely with dairy farmers and agricultural customers to provide tailored solutions, maximise performance and profitability, and support the continued growth of our dairy business. This role offers the opportunity to make a real impact within a respected agricultural business, working alongside experienced colleagues and helping customers achieve success through industry-leading products, expertise, and service.

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr’s Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

The job involves:

• Driving growth and profitability within an agreed Sales Policy and territory by developing a focused customer ledger to achieve the agreed budget and target levels for both volume and margin.
• Providing expert technical advice and support to colleagues and customers, ensuring excellent service delivery and solutions.
• Identifying opportunities for expanding dairy business through innovative nutritional programmes, improved feed efficiency and maximising product usage.
• Developing and managing a focused ledger of dairy customers through building strong relationships with key dairy farmers, offering tailored feeding solutions.
• Achieving sales targets and margins through proactive business development within the agreed territories.
• Regularly reviewing customer needs to ensure products and services meet their needs and objectives.
• Providing technical support to the sales team and offering training on the latest dairy nutrition and product developments.
• Assisting colleagues with complex nutritional queries and providing field support during customer visits where advanced technical knowledge is required.
• Staying up to date with industry advancements, research, and regulatory changes to provide cutting-edge solutions to the team and customers.
• Identifying growth opportunities within delivery areas, particularly with dairy-focused prospects.
• Collaborating with the mill teams to align product offerings and ensure the most effective use of the company's feed portfolio.
• Working with marketing to develop promotional materials and campaigns that support dairy feed sales growth.
• Utilising and maintaining CRM information in your area.
• Acting as a liaison between the technical team, nutritionists, and sales colleagues to ensure consistency in product knowledge and sales approaches.
• Delivering presentations and organising training sessions for colleagues and customers on dairy nutrition, herd management and feed efficiency.
• Participating in the development of new product lines by providing market feedback and customer needs.
• Attending and actively contributing to the monthly sales meetings.
• Monitoring competitor activities and sharing insights with the broader team to capitalise on emerging trends, opportunities or gaps in the market.
• Reporting on progress in assigned areas, focusing on sales targets, customer retention, and business development activities.
• Maximising retail revenue by actively promoting the complete product range and turning every customer touchpoint into a sales opportunity.
• Maintaining compliance with feed safety, animal health, and environmental regulations and all relevant legislation and approved codes of practice.

Skills, experience and qualities required:

• Strong background in dairy nutrition and feed formulation.
• Experience of driving growth in sales.
• Proven track record in dairy feed sales and account management.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyse data, identify sales data and trends and make informed decisions.
• Strong problem-solving skills and ability to make decisions under pressure.
• Ability to work collaboratively and support the wider team with technical expertise.
• Experience of managing a sales ledger through the use of a CRM system.
• Self-motivated with a proactive approach to business development.
• A team player who thrives on supporting others.

Desirable:

• FAR Qualification.
• Amtra SQP qualification.
• Competent IT skills and experience of the Microsoft office suite.

Benefits:

• An attractive salary package.
• Annual salary reviews in September each year.
• A minimum of 25 days annual leave.
• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
• Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
• Generous company sick pay entitlement.
• A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
• Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
• A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
• Flexible life assurance and critical illness cover at preferential rates.
• Access to an exclusive member’s discount website with over 3,500 brands.
• Savings schemes, preferential rate loans and wage advances all through payroll.
• Enrolment into the Company pension scheme after 3 months of employment.
• Role specific training and ongoing training and development opportunities identified through our annual appraisal scheme.