Business Administration Apprentice

We are seeking a highly motivated and organised Business Administration Apprentice to join our dynamic team at our Head Office at Rosehill, Carlisle. This exciting opportunity is ideal for someone passionate about serving and supporting the Rural and Agricultural industry and who wants to assist with the day to day Customer Service requirements alongside an established team, ensuring the highest level of customer satisfaction and standards are achieved as well as actively promoting and driving sales.

ABOUT US

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr’s Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions. Carr’s Billington Agriculture is a subsidiary company of The Billington Group.

THE JOB

To play an important role in providing efficient, accurate and effective administrative and clerical support to the Customer Services function, helping to ensure that customer needs are met in a professional, timely and consistent manner. The role will provide an excellent opportunity to develop a broad range of business administration and customer service skills within a busy agricultural environment. Working closely with experienced members of the Customer Services team, the Apprentice will gain practical experience of business processes, systems, customer communications and general office administration while working towards a Level 2/3 Business Administration Apprenticeship.

• Assist with the processing, maintenance and updating of customer information, records and documentation, ensuring information is accurate, complete and kept up to date.
• Support the team with general customer service administration, including responding to queries, processing orders and directing enquiries to the appropriate colleague or department.
• Develop a good understanding of the company's products, services, customers and internal processes, with a particular focus on the agricultural sector.
• Manage a varied workload within a fast-paced office environment, learning to prioritise multiple tasks, meet deadlines and respond appropriately to changing requirements.
• Develop confidence in speaking with customers by telephone, handling customer enquiries and providing appropriate support.
• Demonstrate a high level of accuracy and attention to detail.
• Consistently achieve personal objectives and contribute positively towards the achievement of wider team goals and business objectives.
• Develop positive and professional working relationships with colleagues and customers.
• Adopt a proactive approach to learning and development, asking questions, seeking guidance when required and taking opportunities to develop new skills and knowledge.
• Adhere to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.

SKILLS, EXPERIENCE AND QUALITIES REQUIRED

• GCSE’s in Maths and English
• Ability to demonstrate excellent written and verbal communication skills
• Enthusiastic and driven
• Demonstrate patience and empathy
• Highly organised approach to work
• Confident IT user
• Be a practical problem solver

BENEFITS

As part of The Billington Group we offer a wide range of employee benefits including:

• An attractive salary package.
• Annual salary reviews in September each year.
• A minimum of 25 days annual leave.
• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.

Your Health

• Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
• Sick pay: Generous company sick pay entitlement.
• Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.

Your Lifestyle

• Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
• Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
• Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
• My Savings Hub: Access to an exclusive member’s discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
• Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.

Your Future

• Pension: Enrolment into the Company pension scheme after 3 months of employment.
• Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal Scheme.