Agricultural & Rural Sales Advisor/Warehouse Operative - Country Stores in Penrith

We are seeking a highly motivated and organised Agricultural & Rural Sales Advisor/Warehouse Operative to join our dynamic team at our PENRITH Country Store. This exciting opportunity is ideal for someone passionate about serving and supporting the rural and agricultural industry and who wants to assist with the day‑to‑day running of the country store alongside an established team, ensuring the highest level of customer satisfaction and standards are achieved as well as actively promoting and driving sales.

About Us

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr’s Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

The main focus of the role will be to assist in the day‑to‑day running of the country store alongside an established team, ensuring the highest level of customer satisfaction and standards are achieved as well as actively promoting and driving sales. Your duties will include:

• Supporting and contributing to the effective operation of the business as a member of the branch team, including ensuring adequate levels of all stocked products are maintained in conjunction with the Branch Manager/Branch Supervisor.
• Actively maximising profitability, through the branch and via telecommunications to customers.
• Delivering excellent customer service to customers (both internal and external) by understanding their needs, providing recommendations with integrity and delivering first‑rate solutions.
• Exceeding customer expectations by loading orders, performing manual handling duties safely and within your capabilities.
• Assisting the branch in ensuring that daily routine tasks are completed whilst adopting flexibility to ensure other duties, such as warehouse or delivery tasks are completed in a timely manner and to the required standard.
• Liaising with other members of staff in the Branch to ensure smooth trading relationships.
• Supporting the Branch in promoting the company brand and working to recognised business standards.
• Adhering to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.
• Ensuring all relevant legislation and approved codes of practice are adhered to in respect of ongoing compliance, including but not limited to UFAS, FIAS, & NOPS assurance schemes.

Essential

• Excellent customer service skills, with an appreciation for our customer base.
• Has an organised approach to work and able to work using own initiative.
• Knowledge of Agriculture.
• Demonstrable experience of working in a retail environment.
• Be a practical problem solver.
• Adopts a flexible approach to work and willing to take on additional responsibilities.
• Team player, with a genuine interest in helping others.

Desirable

• Holds a full UK driving licence.
• AMTRA qualification, but training can be given to achieve this.
• Confident and competent user of Microsoft applications systems and fully IT literate.
• Previous experience of using D365.

Benefits

As part of The Billington Group we offer a wide range of employee benefits including:

• An attractive salary package.
• Annual salary reviews in September each year.
• A minimum of 25 days annual leave.
• Opportunity to work for a well‑established family‑owned business with ambitions for growth and innovation.

Your Health

• Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
• Sick pay: Generous company sick pay entitlement.
• Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.

Your Lifestyle

• Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
• Cycle to Work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
• Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
• My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
• Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.

Your Future

• Pension: Enrolment into the Company pension scheme after 3 months of employment.
• Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal scheme.