Parts Advisor - Machinery Division in Cockermouth

We are looking for a customer-focused and sales-driven Parts Advisor to join our team at our Cockermouth Branch, supporting the Parts Manager in the day-to-day operation of a busy and fast-moving Parts Department. This is a part-time (32 hours per week) role that will include Saturday working on a rota basis. This is an excellent opportunity for someone who enjoys working front of house, has a passion for machinery and groundcare products, and takes pride in delivering exceptional customer service. You will work closely with key brands including CanAm, Stihl and Groundcare equipment, supporting both external customers and internal teams while helping to drive sales and department performance.

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand, we have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

The Job Reporting to the Parts Manager, you will play a key role in ensuring the smooth and efficient running of the Parts Department. Your responsibilities will include:

• Supporting the Parts Manager in driving and maintaining industry-leading customer service standards for both internal and external customers
• Acting as front of house for the machinery retail areas within the branch
• Proactively growing parts and accessories sales, supporting margin optimisation
• Delivering high-quality counter service and telesales, using all available platforms to identify and source parts and accessories
• Maintaining efficient internal working practices, including goods inwards and fast-moving stock placement
• Supporting stockholding processes and stock take procedures
• Collaborating with the central machinery management team on projects and budget delivery
• Supporting the growth of Stihl and Groundcare sales within the branch
• Assisting with administrative duties across both the Parts and Workshop departments
• Undertaking any other tasks associated with the efficient operation of the Parts Department

You will also be expected to adhere to all Company and Group policies and procedures, including those relating to Safety, Health and Environmental standards, and ensure compliance with all relevant legislation and codes of practice.

Essential – Skills, Experience and Qualities

• Proven sales experience, with the ability to confidently sell, advise and problem-solve for customers
• Previous experience in customer relationship management
• Strong written communication skills, with the ability to use clear and concise language appropriate to the audience
• Confident IT user, with working knowledge of Word, Excel and Outlook
• Excellent interpersonal and communication skills, with the ability to liaise effectively with customers, suppliers and internal stakeholders
• Strong organisational skills, with the ability to prioritise workload and manage competing deadlines, both independently and as part of a team

Desirable

• Experience within a parts, machinery, automotive, agricultural or groundcare environment
• Product knowledge of Stihl, CanAm or similar brands

Benefits

• An attractive salary package
• Annual salary reviews in September each year
• A minimum of 25 days annual leave
• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation
• Your Health: Health Assured – Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice
• Sick pay – Generous company sick pay entitlement
• Health Cash Plan – A health cash plan allowing colleagues to claim back money spent on everyday health care
• Your Lifestyle: Staff Discount – Colleagues are eligible for a generous staff discount on selected products at our Country Stores
• Cycle to work scheme – A salary sacrifice scheme saving you tax on the purchase of a new bicycle and equipment
• Flexible life assurance and critical illness cover – Option to increase life cover or add critical illness cover at preferential rates
• My Savings Hub – Access to a member’s discount website with over 3,500 brands
• Salary finance benefits – Savings schemes, preferential rate loans and wage advances through payroll
• Your Future: Pension – Enrolment into the Company pension scheme after 3 months of employment
• Training & Development – Role specific training and ongoing opportunities identified through our annual appraisal process