Branch Manager - Retail Country Stores in Cockermouth

We are seeking a highly motivated and organised Branch Manager to lead and inspire our dynamic team at our COCKERMOUTH Country Store. As a Carr's Billington Retail Branch Manager, you will use your exceptional management experience and agricultural knowledge to lead the day-to-day operations and to empower a high-performing team to deliver exceptional service. Your leadership and communication skills will foster a collaborative environment that drives success, ensures outstanding customer satisfaction, and upholds the highest standards. With a passion for growth, you will actively champion sales initiatives to exceed targets and contribute to the continued success of our business.

Responsibilities

• Lead the Retail Branch Team driving sales and profitability to achieve targeted contributions.
• Manage resources effectively, keeping costs within budget to achieve targeted contribution.
• Deliver exceptionally high customer service, optimising sales opportunities in branch and on farm, and ensuring a positive customer experience.
• Support, develop, mentor, and drive colleague performance within the branch, optimising key talent and retaining an attractive employer for future talent.
• Manage stock to hit retail stock targets, including aged stock.
• Manage customer debt, keeping it within company credit policies.
• Adhere to operating procedures on a daily/weekly/monthly basis.
• Adhere to Company and Group policies and procedures, including Safety, Health and Environmental.
• Ensure all relevant legislation and approved codes of practice are adhered to in respect of ongoing compliance, including but not limited to UFAS, FIAS, & NOPS assurance schemes.

Essential Skills, Experience and Qualities Required

• Proven track record and experience of a management position.
• Experience of managing a branch P&L.
• Sales experience.
• Experience of Customer Service and Customer account management.
• Experience of developing & coaching a team and colleagues.
• Experience of driving growth in sales and logistics savings.
• Ability to analyse data, identify trends and make informed decisions.
• Strong problem-solving skills and ability to make decisions under pressure.
• Experience of budget and financial management principles.
• Full UK Driving Licence.
• Computer Literate.

Desirable Skills

• Agricultural experience.
• Retail experience.
• AMTRA-SQP/ RAMMA.
• Basis NSK (Nominated Storekeeper).
• AIC Feed Advisor.
• IOSH Managing Leading Safely qualification.
• Experience of Microsoft D365 and IBCOS operating systems.

Benefits

• An attractive salary package.
• Annual salary reviews in September each year.
• A minimum of 25 days annual leave.
• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
• Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
• Sick pay: Generous company sick pay entitlement.
• Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
• Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
• Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
• Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
• My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
• Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
• Pension: Enrolment into the Company pension scheme after 3 months of employment.
• Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.